Store Manager/MIT Store 4705575

Circle K Stores•Akron, OH

13d•Onsite

About The Position

The Store Manager is responsible for overseeing store operations, including supervising employees, managing inventory, ensuring excellent customer service, and analyzing financial performance to maximize sales and profits. This role requires strong leadership, organizational, and financial management skills.

Requirements

High school diploma or equivalent.
1 to 2 years of retail work experience or an equivalent combination of education, training, and work experience.
Ability to supervise and train for the use of equipment, tools, and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR), and Store Assistant (SA) job descriptions.
Ability to supervise and manage the functions listed in the CSR, LSR, and SA job descriptions.
Ability to use a computer or acquire the skills necessary to use a computer at the store, including completion and analysis of reports, inventory control, cash control, and employment-related forms.
A valid driver’s license and dependable transportation.
Ability to have open availability.
Ability to communicate (orally and in writing) in English.
Ability to perform essential duties and physical functions described.
Ability to work in the conditions described.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Responsibilities

Directly supervise the activities of 2 or more full-time employees, including Assistant Managers, Lead Representatives, and Customer Service Representatives.
Recruit, hire, and train employees to ensure excellent customer service.
Develop, manage, and assign tasks to ensure the store is clean, adequately stocked, organized, and well-kept according to Company standards.
Maintain a professional and supportive image among subordinates and supervisor.
Schedule employees according to Company guidelines and business needs to maximize customer service and maintain store image.
Implement non-discriminatory management practices in hiring, training, counseling, mentoring, motivating, and separating employees.
Develop positive and professional relationships with all suppliers.
Promote excellent customer service and resolve customer complaints in a timely and professional manner.
Provide regular and predictable onsite attendance.
Promote and ensure a safe, positive public image within the neighboring community.
Prepare ongoing and timely performance appraisals for all employees, providing proper performance-based feedback.
Train all employees to ensure customer service, store image, and marketing execution meet Company standards.
Train all employees on safety procedures and promote safety awareness.
Mentor and train employees on cash awareness and expectations to help reduce risk to the company.
Ensure employees complete all required training in a timely manner.
Develop methods to ensure all employees receive proper communication in a timely manner.
Establish periodic ongoing communication meetings with all store employees and the District Manager.
Evaluate and develop specific action plans to address store needs and reach desired objectives.
Organize and maintain all store files and manuals.
Manage and supervise store employees to ensure all required reports are completed accurately and timely.
Manage and supervise store employees to ensure all merchandise is stocked, attractively displayed, and priced correctly.
Ensure all required employment-related posters and signs are in an easily accessible place for all employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines, and understand and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform all other financial analysis necessary to maximize sales and net profits.
Notify District Manager of any sales, cash, inventory, or operating discrepancies.