Store Manager Unassigned

Walgreens•Norfolk, VA

About The Position

The Store Manager Unassigned role is an accelerated development position that prepares the employee for a Store Manager assignment. Under the direction of a Store Manager, the employee learns and supports full-store operations across the front end and pharmacy, completing the development track, learning plan, required certifications, rotations, and training within the specified timeframe. The role involves shadowing and assisting Store and District Managers, demonstrating proficiency in learning topics, and showing readiness for a permanent Store Manager assignment. The employee develops knowledge of Walgreens’ operating procedures, compliance requirements, technology, retail and pharmacy operations, customer service, merchandising, inventory, asset protection, business performance, planning, and people management. The position also includes customer-facing work, coaching and supporting team members, reviewing business metrics, and participating in communications and community events. The role requires flexibility to work extended days, evenings, and weekends, willingness to accept a Store Manager assignment if offered, and willingness to transfer to other Walgreens retail locations within the same hiring area.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to accept assignment into a Store Manager position if an assignment is offered.
Willingness to transfer to other Walgreens retail assets located within the same hiring area.
PTCB Certification.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager, including people leadership, business management, and customer-facing experience.

Nice To Haves

Bachelor’s degree.
PTCB Certification.
Managerial experience as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager, with people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in ongoing development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
Monitor personal performance, pursue self-development, learn retail, pharmacy, and management best practices, and implement compliance standard operating procedures.
Learn Walgreens computer, technology, and software systems; obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by the state.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service and support coaching, training, improvement plans, customer feedback analysis, and service metric improvements across the front end and pharmacy.
Shadow the Store Manager and gain experience supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Learn and demonstrate supervision of merchandising tasks, including sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal activities.
Support asset protection by administering and monitoring loss prevention programs and systems; learn to maintain and respond to electronic surveillance and conduct price audits.
Learn to analyze inventory trends and supervise inventory management, receiving, counting, ordering, pricing, returning, transferring, and related procedures across the front end and pharmacy.
Supervise operations at the assigned location in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support team member safety and well-being, use the Security Operations Center effectively, follow company policies, and maintain respectful relationships with coworkers and business partners.
Complete special assignments and other tasks as assigned, including assisting team members as needed.
Learn to analyze store and pharmacy financial and performance data, identify sales opportunities, and develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics, prepare action plans, and discuss results with the Store Manager and District Manager.
Analyze pharmacy performance indicators and work with the Pharmacy Manager and/or Pharmacy Operations Manager to enhance pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes; learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
Learn people management, training, coaching, HR and people-management systems, performance assessment, discipline, and performance improvement plans.
Become familiar with company policies and applicable laws concerning team member selection, recruitment, record retention, and training.
Support the Store Manager in leveraging team members’ strengths and skills to improve engagement, address challenges, solve problems, and adapt to change.
Shadow the Store Manager in critical communication sessions and learn practices for giving and receiving feedback, soliciting input, answering questions, and maintaining open communication.
Assist the Store Manager and/or District Manager with planning and attending community events and gain experience facilitating team discussions about operational and engagement metrics.
Work a flexible schedule that may include extended days, evenings, and weekends; accept a Store Manager assignment if offered and transfer to other Walgreens retail assets within the same hiring area.