About The Position

The Store Manager is responsible for managing employees and effectively planning and implementing store processes, including ordering, receiving, stocking, presentation, selling, staffing, and support. The role oversees staffing, training, performance management, store operations, inventory, merchandising, cash controls, safety, customer service, and compliance with company policies and procedures. The manager personally opens the store at least twice per week and closes it at least twice per week.

Requirements

  • Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to perform basic mathematical calculations, including percentages.
  • Knowledge of cash handling, cashier accountability, and deposit control.
  • Ability to perform IBM cash register functions and generate reports.
  • Knowledge of inventory management and merchandising practices.
  • Effective oral and written communication skills.
  • Effective interpersonal skills.
  • Knowledge of recruiting, interviewing, hiring, counseling, and termination practices, including legal compliance and internal processes.
  • Knowledge of cash, facility, and safety control policies and practices, including deposits, store keys, and the SAFE program.
  • Good organizational skills and attention to detail.
  • Ability to solve problems and handle situations where limited standardization exists.
  • Strongly preferred: high school diploma or equivalent.
  • Must be 21 years of age or older, as stated in the job title.

Nice To Haves

  • One year of management experience in a retail environment.
  • Bilingual Spanish speakers may be preferred at certain store locations.

Responsibilities

  • Recruit, select, retain, train, and develop qualified employees in accordance with labor laws and company policies.
  • Conduct performance evaluations, address performance gaps through appropriate solutions or counseling, and make recommendations about pay rates and advancement.
  • Communicate performance, conduct, and safety expectations; coordinate meetings and events that promote safety, security, and policy compliance.
  • Ensure adequate staffing and effective daily store opening and closing; personally open and close the store at least twice weekly for each.
  • Review operating statements to identify business trends, expense-control opportunities, potential shrink, and errors.
  • Manage ordering and inventory to meet or exceed in-stock targets; review ordering plans, seasonal direction, inventory issues, and BSR/cycle counts weekly.
  • Oversee merchandise staging, stocking, storage, presentation, pricing, and signage in accordance with company practices.
  • Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
  • Protect the store’s financial integrity through cashier accountability, key control, security practices, and cash-control procedures.
  • Provide leadership in delivering superior customer service.
  • Maintain a clean, organized, safe, and secure working and shopping environment, with the tools needed for store tasks.
  • Ensure employee compliance with company policies, procedures, and communications.
  • Complete paperwork and documentation according to guidelines and deadlines.
  • Drive or provide personal transportation for bank deposits and, occasionally, management meetings and visits to other Dollar General stores.
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