Helly Hansen - Store Manager @ Whistler Resort

Kontoor Brands, Inc.•Whistler, BC

2d•CA$56,100 - CA$65,100•Onsite

About The Position

Founded in Norway in 1877, Helly Hansen develops professional-grade apparel. The company has a long legacy of delivering first-to-market innovations, including the first supple waterproof fabrics over 140 years ago, the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, and the award winning and patented H2Flow™, temperature regulating system. Helly Hansen is a leader in both technical sailing and performance ski apparel. Its ski uniforms are tested and trusted by over 55,000 professionals, as well as Olympians, National Teams, and over 200 ski resorts and mountain guiding operations around the world. Helly Hansen’s outerwear, base layers, sportswear, footwear, and workwear are sold in more than 40 countries and are trusted by professionals and enthusiasts around the world. The Store Manager is responsible for all aspects of their assigned retail store. This role drives sales performance, customer experience, team engagement, expense management, and day-to-day store operations. The Store Manager leads the sales floor and communicates the expectations around customer experience. The Store Manager ensures store standards, processes, and policies are executed consistently along with coaching the team to achieve goals. Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply. The Primary work location will be two stores: Westin: 4090 Whistler Way, Whistler, BC VON 1B4 Village: 4295 Blackcomb Way, Whistler, BC V8E 1G7 Vacancy: This position is for an existing vacancy.

Requirements

Must be 18 years of age or older.
Open availability, including evenings, weekends, and holidays.
Previous retail leadership experience as an Assistant Store Manager or Store Manager or preferred.
Experience leading teams, driving sales results, and coaching customer engagement and selling behaviors.

Responsibilities

Ensure store sales performance by creating a customer‑first, sales‑focused culture while modeling selling behaviors, and coaching team members to ensure the in-store experience aligns with company guidelines.
Communicates priorities and expectations, helping the team understand how selling impacts store and brand success.
Engages customers through open-ended questions, active listening, and personalized product suggestions that reflect individual needs.
Reviews trends, customer feedback, and in-store observation to improve and adjust selling strategies.
Supports loyalty performance by setting and communicating clear expectations, tracking results, and coaching the team to achieve goals.
Ensures all visual merchandising standards are consistently met, ensuring the store is clean, organized, and well stocked.
Will adapt visual merchandising as needed to support sales and product storytelling.
Leads daily store operations including opening and closing, point of sale integrity, freight processing, loss prevention and safety initiatives.
Independently merchandise the store following brand guidelines, coaches the team to merchandise the store, and can be adaptable to adjust visual presentation to drive sales.
Consistently ensures adherence to all company policies, procedures, and operational guidelines.
React quickly to all customer and/or employee injuries and report them immediately to Human Resources.
Manages all store processes including merchandising, marketing, freight, inventory management, loss prevention, safety, and expenses.
Conducts regular store walkthroughs to identify opportunities to improve organization, visual presentation, safety, and loss prevention, ensuring compliance with company policies, procedures, and reporting requirements.
Participates in Loss Prevention Audits, reviews results, and creates a plan to meet district and company shrink goals.
Acts as Manager-On-Duty on a rotating basis.
Attracts, develops and retains a high‑performing team that prioritizes customer engagement and selling excellence.
Leads onboarding of new employees and continues development for high potential employees.
Creates an environment where individuals are supported and encouraged to achieve personal and professional goals.
Drives engagement by recognizing selling wins, celebrating success, and creating momentum around achievement of individual and store goals.
Manages store expenses in partnership with the District Manager.
Holds the team accountable through in-the-moment feedback along with conducting quarterly performance reviews.
Addresses and resolves customer concerns quickly and professionally, reinforcing trust and brand loyalty.
Builds relationships with peers and other stores within district by sharing best practices and asking for feedback and training where applicable.