Store Manager, Balsam Hill Studio - Laguna Beach

Balsam Brands•Laguna Beach, CA

8d•$94,000 - $118,000•Onsite

About The Position

Balsam Brands is looking for an enthusiastic and experienced individual to manage our Balsam Hill Studio retail store in Laguna Beach, California. In this role, you will have the opportunity to ensure our customers experience the magic of Balsam Hill in an inspired holiday setting. The Store Manager is a true business owner for their store. They are responsible for leading, managing, and continuously developing all aspects of their store’s business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company’s mission. They will be responsible for consistently achieving sales and probability goals, operational objectives, merchandising standards, and developing a highly successful team.

Requirements

5+ years of retail experience. Experience in specialty, boutique, luxury, gift, home, or visual-led retail preferred
Experience coaching and developing teams
Strong commercial acumen with the ability to interpret KPIs and drive performance
Excellent communication, organizational, planning, and prioritization skills
Strong visual merchandising and operational execution
Experience balancing customer experience with payroll, productivity, and inventory management
Comfortable working in an evolving retail environment with a continuous improvement mindset
Proficiency with retail systems, Microsoft Office Suite, and business reporting tools
Must be able to work onsite at the Laguna Beach store
Ability to lift, bend, kneel, and climb
Valid driver’s license and proof of insurance (this job may require driving on company time)

Responsibilities

Deliver exceptional customer experiences by fostering a customer-first culture, building lasting relationships through personalized service and clienteling
Drive sales performance by setting daily priorities, modeling effective selling behaviors, coaching associates in real time, and executing KPI-driven strategies
Partner with the Area Manager and cross-functional teams to execute company initiatives and support business growth
Build local community relationships to increase brand awareness and drive store traffic
Recruit, develop, and inspire a high-performing store team
Analyze business performance and partner with the Area Manager to improve sales, customer experience, and operational execution
Build schedules that drive results while managing labor effectively
Maintain visual merchandising, promotional execution, and overall store standards
Oversee inventory management, replenishment, shipment processing, and loss prevention
Ensure consistent execution of company policies, safety standards, and operational processes