Store Manager - Cerritos

7 Leaves Cafe•Cerritos, CA

4d•Onsite

About The Position

7 Leaves Café is a growing coffee and tea shop chain that emphasizes connection, culture, and craft. Since 2011, it has expanded to over 40 locations. The company's mission is to enrich the human experience through well-crafted beverages and a welcoming environment. They are looking for leaders who want to grow quickly and be part of something meaningful. This is an exciting time to join as the company expands into new regions and elevates the guest experience. The Store Manager will shape the store's culture, nurture future leaders, and influence the guest experience, aligning with the company's Core Values while driving the brand forward.

Requirements

At least 1 year of customer service or retail management experience.
Excellent communication, problem-solving, interpersonal, and organizational skills.
Strong leadership skills and ability to coach and develop team members.
Strong team well-being and sales-focused mindset.
Eager to learn and build on constructive feedback.
Able to manage store operations independently and effectively in a fast-paced environment.
Able to manage multiple situations simultaneously and ensure established service levels are achieved at all times.
Possess the ability to deliver constructive feedback and guide conflict resolution.
Able to develop and grow future leaders for the organization.
Prolonged periods of standing, stooping, and walking.
Must be able to regularly lift at least 45 lbs.

Nice To Haves

Must be able to work at any location in assigned district or county.

Responsibilities

Create an enjoyable and welcoming experience for every customer.
Manage store operations, staffing, customer satisfaction, product quality, financial performance, and team development.
Increase profitability through staffing and operations.
Regularly review store environment and key business indicators to identify obstacles, concerns, and opportunities for improvements.
Create action plans to drive success for identified challenges.
Nurture and coach team members for personal and professional growth.
Set and monitor team members' personal goals.
Hold team members accountable.
Maintain a "customer comes first" attitude.
Provide team members with training and guidance to maintain the standards of 7 Leaves Cafe.
Drive sales and increase efficiency.
Provide problem-solving skills to maintain store operations (customer satisfaction, product quality, safety, security, compliance, etc.).
Inspire and encourage a team of dedicated and goal-driven individuals to create a positive impact in their community.
Collaborate with District Managers to make effective decisions and achieve results that grow the business and customer base.
Perform other duties as assigned.