Store Manager

Telle Tire & Auto Service Inc•Manhattan, KS

10d

About The Position

The Automotive Store Manager is a key contributor to the team, responsible for driving the overall performance and profitability of the store by collaborating with vendors, suppliers, customers, and associates. This role manages an efficient and profitable service department through productive staffing, customer retention, cost control, achievement of objectives, and maintenance of all service records. The Store Manager ensures that the daily technician schedule covers all sold repairs in a timely and efficient manner while maintaining a full and balanced schedule. The goal is to maximize efficiency, revenue, and productivity, focusing on customer satisfaction and operational effectiveness. We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer. Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction. Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart. If you're passionate about helping others, solving problems under pressure, and being part of a team that leads with care and delivers with purpose-we'd love to have you on board. The organization is committed to providing reasonable accommodations to qualified individuals with disabilities to support the performance of essential job functions. Accommodation requests will be reviewed and considered on an individual basis in accordance with applicable laws.

Requirements

High school diploma or equivalent education
Three (3) or more years of automotive service advisor/writer experience, including store management and supervisory experience
Fleet management or experience preferred
Knowledge of: Automotive service, maintenance, and repairs MS Office products General business acumen and financial reporting Point of Sale (POS) software and computer utilization ADP Workforce Now experience (beneficial but not required)
Experience in retail management, including sales management and shift supervision
Ability to hire, motivate, train, and supervise staff effectively
Demonstrated leadership skills with the ability to inspire and lead a team
Ability to manage team productivity and efficiency
Proficient in multitasking and prioritizing tasks efficiently
Familiarity with cash handling and basic accounting principles
Knowledge of inventory control best practices
Strong CRM engagement skills
Ability to communicate effectively, both orally and in writing
High level of honesty and transparency
Conflict and problem resolution capabilities
Willingness to participate in in-house training programs
Good driving record
Ability to lift up to 50 lbs when assisting within the shop
Regularly required to talk and hear
Frequently required to stand, walk, and sit
Occasionally required to bend, stoop, reach, crawl, and climb
May be exposed to loud noise, vibration, exhaust fumes, and other conditions typical in a service repair environment
Valid Driver’s License (Required)

Nice To Haves

ASE Certification (Preferred but not required)

Responsibilities

Manage all aspects of store operations, including sales, ordering parts, inventory control, managing schedules, equipment and customer service
Develop and execute strategies to enhance sales performance and increase profitability
Maintain communication with customers regarding the progress and status of their vehicle repairs
Provide training, guidance, and motivation to staff to meet sales goals and deliver exceptional customer experiences; manage employee development including career path and certifications
Analyze sales metrics, technician time, and productivity to identify areas for improvement and implement changes as needed
Review inspection reports from technicians to ensure quality and accuracy
Enforce adherence to company policies and procedures, ensuring compliance across all areas
Oversee cash handling procedures to ensure accuracy and accountability
Maintain a clean and organized store environment to enhance the customer experience
Ensure a clean and safe working environment for all employees and customers
Maintain a professional appearance and treat all associates with respect
Understand and adhere to all relevant federal, state, and local regulations