Store Manager

GOODWILL SOUTH FLORIDA•Miami, FL

23h•$55 - $65•Onsite

About The Position

The Store Manager assumes full responsibility for operating the Goodwill Retail Store. The Manager’s job is to lead, motivate, coach, and train the store employees while achieving and maximizing sales goals in compliance with Goodwill Industries' policies and procedures.

Requirements

Associate's degree (A.A.) or equivalent from a two-year College or technical school; or six months to one year of related experience and training; or equivalent combination of education and experience.
Excellent customer service skills.
Must pass a background test.
Must pass a drug test.
Prior felony convictions will not exclude you from employment, only those that are job-related.
Constantly required to stand for an entire shift.
Constantly able to walk for extended periods and able to use hands to grasp, handle, or feel.
Constantly able to reach above shoulders and outward with arms and hands, climb, have good balance, sit and stoop, kneel, crouch, and crawl.
Constantly communicate effectively.
Constantly able to lift and move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Able to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Able to apply concepts of introductory algebra and geometry.
Regular and timely attendance.
Able to work flexible hours, including weekends.
English is required.
Able to work in a competitive market.
Able to work with others in a safe and appropriate manner.
Leadership qualities necessary to guide store personnel and perform marketing and administrative duties that will ensure goal attainment.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Familiar with spreadsheet and word-processing software.
Observe safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, and commits to long work hours when necessary to reach goals.; Completes tasks on time or notifies the appropriate person with an alternate plan.
Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.

Nice To Haves

Spanish is a plus in all the stores.

Responsibilities

Maintain appropriate inventory levels by adhering to procedures concerning processing rotation, returns, pricing, and selling.
Attractively display merchandise for customers.
Use merchandise, fixtures, decorative items, and other available means to enhance the sales area and create an attractive shopping environment.
Ensure the store is appropriately cleaned before it opens for business.
Ensure customers receive pleasant and polite attention.
Pay special attention to customer and donor relations by training store employees and encouraging them to be courteous and helpful to customers and donors.
Be responsive to customers' and donors’ needs and opinions and should always handle complaints politely.
Ensure that all customers have a fair and equal opportunity to purchase all available merchandise for sale.
Operate the store per established policies and procedures and with sound business and commercial practices.
Observe procedures for opening and closing the store at established times to ensure security.
Protect Goodwill Industries’ property and assets from loss, theft, or damage.
Ensure that merchandise is not removed unless through sales or other methods authorized by procedures or the immediate supervisor.
Gather all the facts and immediately notify the immediate supervisor and, when appropriate, the appropriate law enforcement agency in the event of damage, theft, loss, illegal entry to the facility, or unauthorized removal of goodwill property.
Take special measures to protect Goodwill Industries’ cash by following proper cash handling procedures.
Maintain petty cash fund in a locked safe; make daily bank deposits; verify checks and credit cards for legitimacy; sales receipts must be deposited intact; complete daily sales reconciliation form; investigate cash overages or shortages to discourage employee theft from the cash register, retrain cashiers or take disciplinary solid measures to prevent further incidents.
Ensure that the premises are neat, orderly, safe, and sanitary.
Ensure the facility is kept in proper operating condition.
Report necessary repair or replacement.
Maintain a strict alert for fire and safety hazards, reporting any violations to superiors immediately.
Follow established procedures and instruct subordinates in fire prevention and safety practices.
Ensure that all records, including daily sales reconciliations, timecards, employee evaluations, employee authorization requests, illness/injury reports, and other required documents and reports, are completed accurately and promptly.
Ensure all employees are appropriately trained to comply with these procedures.
Avoid establishing a whole office by maintaining additional records or performing other unauthorized clerical activities.
Manage subordinates and employees.
Interview, hire, train, plan, assign, direct work, appraise performance, reward, discipline, address complaints, and resolve problems for staff.
Understand the business well enough to recognize what can cause sales to increase or decrease and what actions are usually needed to improve sales.
Be aware at all times of the store's degree of success or failure in achieving sales goals.
Take appropriate corrective actions to improve the situation in areas under their control or make positive recommendations for improvement in areas not under their control if the store is not performing as expected.
Attend periodic sales management meetings at the administrative offices.
Pass on goals, information, and instructions received at meetings to employees as needed.
Train an assistant manager and 3rd key holder to assume the store's responsibilities during the manager’s absence.
Train all employees to perform all the store’s functions efficiently when absent.