Store Manager

CHAGEE Modern TeaHouse • San Diego, CA

17d • Onsite

About The Position

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,300 locations globally. We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit. At CHAGEE, we're awakening the world together, one cup at a time. Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Requirements

• Be a Passionate tea lover!
• 2+ years of People Management experience in a food & beverage store environment
• ServSafe Manager Training Required (Company can assist)
• Have excellent communications and leadership skills
• Be a fast learner and enjoy working in a fast-paced environment
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to travel to other store locations or training facilities within a 30 mile radius as needed
• Work well as part of a team with strong work ethic
• Be willing to learn other responsibilities and ad-hoc assignments
• Be available to participate in company’s training when necessary
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Nice To Haves

• Previous Barista experience: 2+ years (preferred)

Responsibilities

• Ensure every team member is able to deliver high-quality and excellent customer service
• Ensure the team is able to deliver consistent product quality
• Make sure all store level operation tools are used and followed to operational standards
• Train and manage the training progress of all new store employees
• Coach Shift Leads & Baristas by conducting On-Job-Training (OJT)
• Plan store schedule and assign team members to specific shifts and duties
• Monitor staff’s attendance and punctuality
• Manage all staff issues including staff discipline and performance reviews
• Handle customer feedback with sincerity and coach team members on creating solutions and remedies
• Responsible for store cash handling matters based on rules and regulations set forth by the company
• Set, manage, and report on sales performance goals
• Assist in marketing & promotional activities to attract top talent and drive revenue targets
• Ensure store inventory is arranged and managed properly
• Forecast inventory usage and delivery
• Order necessary inventory when supplies are low
• Work and manage all vendor relationships

Benefits

• Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)
• 401k with company match (Full-time employees)
• Medical Benefits - 90% covered for full-time employees and 70% for dependents
• Vision & Dental benefits - 100% covered for full-time employees
• Paid training
• Free Tea per shift
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed