Store Manager

EZCORP • Tulsa, OK

12d • Onsite

About The Position

EZCORP is seeking motivated and personable Assistant Retail Store Managers to assist in overseeing one of their EZPAWN/Value Pawn retail outlets. In this role, you will oversee a team of 5-15 Sales Associates (Pawnbrokers) while providing outstanding customer service and building strong ongoing relationships with customers. This is a fantastic opportunity to experience career growth in an environment that allows you to connect with people in your community and make a positive difference in their lives. EZCORP is a market leader in the specialty consumer finance industry, operating over 1000 storefronts in 16 US states, as well as in Mexico and several Central American countries.

Requirements

• High school diploma or GED
• Valid driver’s license and auto insurance
• Ability to pass a criminal background check and drug test
• 1+ years experience in management, supervisory, and/or customer service
• Ability to offer and describe various solutions and their benefits to the customer
• Ability to maintain a professional appearance and demeanor

Nice To Haves

• Background of accountability for meeting targets and metrics in a performance-driven environment
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics
• Pawn experience
• Bilingual

Responsibilities

• Providing leadership, coaching, and directions to Team Members to maximize store performance.
• Working with customers to negotiate pawn and sales transactions.
• Drive revenue and control cost to deliver budgeted operating margins.
• Complete and oversee accurate and proficient sales and loans transactions.
• Analyze reports on key business metrics and provide recommendations and necessary actions.
• Ensure personal and team standards are met for superior customer service.
• Assist with staffing and retention efforts.
• Assist with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including own personal training requirements.
• Assist with ensuring Team Member engagement and turnover are in line with Company expectations.
• Provide direction, coaching, development and performance feedback to Team Members.
• Help Team Members understand how their daily goals align with Company strategic goals.
• Conduct structured 1:1s with store Team Members.
• Perform daily management responsibilities.
• Drive personal vehicle for business needs.

Benefits

• Free Health Insurance
• Competitive wages
• Bonus potential
• 401(k) w/ company match
• Generous Paid Time Off
• Paid community service time
• Team Member discount
• Progressive career path
• No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED