Store Manager

Stella McCartney America•New York City, NY

6d•Onsite

About The Position

Reporting to the US Retail Manager, you will act as the Ambassador of the Stella McCartney Brand, in our SOHO Flagship store. Inspiring and developing a diverse team to successfully reach quantitative and qualitative targets by providing a unique in-store experience to the clientele. You will be the owner and responsible for the achievement of the store target and the growth of the business, implementing and maintaining concrete actions in line with Brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, and the management of personnel in line with the company policies and procedures.

Requirements

Previous experience in a similar role (minimum of 5 years), within a luxury brand
A highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver commercial results and retail excellence
Ability to quickly establish strong credibility with team members and external resources
A performance orientation and strategic mindset
The ability to, drive and desire to deliver outstanding results
Creative, with a strong touch for product
Confident strong leader, innovative with visionary business sense and style
Analytical and organisational skills

Responsibilities

Drive the achievement of the annual sales targets/budget/forecast in accordance with the guidelines received by the company
Analyze and monitor store KPI’S on a daily, weekly and monthly basis to implement immediate and long-range action plans
Device and execute strategies for sales generation to meet monthly goals including Sales Consultant & Team incentives
Guarantee financial results of the store through effective management and monitoring of margins, stock and personnel costs
Optimize the store contribution and monitor personnel costs keeping in line with the set Budget/forecast and by developing the KPIs
Push ongoing growth of the store’s turnover through regular feedback to the Buyers on merchandise, stock availability and sell through analysis
Update Sales Consultants on business, focusing on sell through
Monitor the team and ensure up selling and cross selling techniques are mastered
Lead and motivate all team members by being a role model and setting exceptional example to the team
Constantly monitor staff KPIs achievement and coaches each team member, defining specific improvement plan through "one to one" monthly meeting
Carry out the yearly appraisal for all team members, following the Company’s procedure and providing constructive and comprehensive feedback, as well setting individual objectives for development
Monthly one-to-one touch base with team members
Responsible of the Brand and product knowledge of the team, ensure the efficacy of the Induction plan to the new staff and provide constant in-store training sessions to all the team
Understand training needs and liaise with the regional HR Manager and Retail Trainer to develop ways to implement training needs
Coach and continuously monitor the execution of the Stella McCartney Customer Experience to achieve the best quantitative and qualitative business results
Guarantee the team complying with Uniform and Grooming Standards
Guarantee an optimum relay of information within the store and an excellent and transparent ascending and descending communication flow
Conduct daily morning meeting to updates staff on business performance and initiatives
Take ongoing actions around Sales Consultants motivation (i.e. Store Contest) according to the sales and brand strategy and acting as their mentor
Manage recruitment, ensuring the team profiles match accordingly to Stella McCartney people value and brand strategy
Evaluate and promote career development of the team in cooperation with the regional Retail Director/Manager and HR Manager
Identifying performance issues, manage them involving Retail Director/ Manager and HR and ensure Company’s obligations are always met to ensure a fair and consistent processed is followed
Ensure appropriate staff coverage in the store by providing sufficient time management (ex. holiday plan, maternity leave) limiting the use of agency staff
Responsible for the development of the stores external relations within its competitive environment – marketing, merchandising, local activities etc.
Proactively follow current luxury fashion trends, industry news, technology, and key competitors in the local market
Develop and promote a loyal clientele through concrete initiatives leveraging all clienteling tools (client book, CRM…) according to the sales and brand strategy
Act as the Ambassador for the brand within the market and build relationship with local and VIP clients
Work closely with the regional marketing team and coordinates events
Ensure the Stella McCartney clients are receiving a unique experience and satisfaction in line with Brand guidelines
Demonstrate sales leadership by having an active role on the selling floor through client engagement with all customers and ensuring highest level of in Stella McCartney Customer Experience is provided and mystery shopping goals are met
Ensure client satisfaction resolving problems/complaints with optimal solutions and liaise with the team or other relevant colleagues to identify and solve urgent issues
Guarantee the image of the store and the people at the highest standard at any time according to the Company guidelines
Guarantee the implementation of the visual merchandising guidelines in accordance to the VM Dept ensuring the correct installation, product display and instore merchandising
Guarantee maintenance of store in line with budget requirements and Store Planning Dept rules
Guarantee health, safety and security regulations are duly accomplished: ongoing control of store security and compliance with procedures
Guarantee effective management of store housekeeping
Manage administration tasks and reporting
Guarantee store operations: stock delivery, replenishment, regular and year-end inventories, pricing and discount policy and any other legal requirements
Manage store operations in the most effective way whilst minimizing cost through headcount and operating costs including curriers, postage, alterations & and other outsourced work
Monitor stock optimization within the store and perfect flow of merchandising
Ensure a sense of urgency in the store for immediate reactivity to stock issues and seasonal returns
Guarantee effectiveness of returns, repairs and claims procedure