Store Manager - Upper Canada Mall

Lush Handmade Cosmetics•Newmarket, ON

3d•Onsite

About The Position

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, aiming to make customers' lives more magical through their retail shops across Canada and the US. They are committed to fair trade sourcing, supporting sustainable communities, and giving back to organizations that make a difference. The company offers a fun and funky store atmosphere that encourages individualism, a 50% discount on all products, an unconventional retail structure to support entrepreneurial spirit, and opportunities for growth through internal promotion. As a Store Manager, you are a leader who embodies Lush's core values: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. You will be responsible for recruiting, training, and developing your management and retail teams on brand, product, and service. You will oversee all aspects of the retail business, including managing budgets and exceeding sales targets, while focusing on creating an environment that fosters strong customer and staff experiences, and operational excellence. Continuous self-assessment and seeking feedback for growth and development are also key aspects of the role.

Requirements

3-5 years managing in a retail environment.
Strong HR skills in hiring, scheduling, training, conflict resolution and performance management.
Excellent listening and communication skills.
Excellent analytical, critical thinking and troubleshooting skills.
Excellent organization and time management skills.
Strong customer service, supervisory and sales skills.
Knowledge and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer service models.
Ability to develop and train staff through positive coaching and feedback.
Strong record of accomplishment of developing retail staff careers.
Proficient in excel, Microsoft suite, and adaptable to other systems as required.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience.
Educate customers and staff on brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Increase product knowledge through constant learning and make informed product recommendations.
Demonstrate strong business acumen by developing and executing business plans aligned with the American business strategy to achieve KPIs and sales goals.
Coach and develop the team by creating development plans, encouraging learning, coaching behaviors, and providing constructive feedback.
Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives.
Balance analysis, experience, and perspective when making decisions about performance concerns and create action plans to improve staff engagement.
Form teams with an appropriate and diverse mix of styles, perspectives, and experience, demonstrating equal employment opportunity practices.
Prioritize shop compliance and ensure staff training and practice of company standards for time and attendance, breaks, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication.
Ensure the team is trained and equipped to abide by stock and inventory standards and rotation rules.
Manage ordering to ensure the right products are in the store at the right times, using inventory reporting tools to create and execute action plans to manage orders, inventory, and waste within budget.
Create and execute merchandising plans to improve KPIs and train and manage the team to maintain a clean and beautiful work environment.
Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately.
Ensure staff wellbeing and payroll accuracy while staying within the labor budget.