Store Manager (Odessa, TX- Store# 51137)
About The Position
OXXO USA is seeking an energetic, experienced Retail Store Manager to lead a store in Odessa, Texas. The manager ensures customers receive exceptional service while maximizing store profitability and merchandise and fuel sales. The role includes leading, recruiting, training, and developing employees; managing store operations, inventory, cleanliness, and financials; and meeting budgeted expectations. The manager collaborates with the District Manager and other Retail Store Managers to share best practices. Schedule flexibility is essential, and work may include peak business hours, nights, weekends, and holidays. The position also involves active work throughout the store, including unloading deliveries and stocking shelves.
Requirements
- At least two years of experience working in a retail environment.
- Previous leadership experience.
- Valid driver's license, transportation to and from the bank and corporate meetings, and valid vehicle insurance.
- A form of communication through which the employee can be reached.
- Ability to lift, stand, and remain active for the duration of the shift.
Responsibilities
- Manage employees and ensure adherence to company policies and procedures.
- Ensure all operating hours are covered and supported, including recruiting, hiring, and retaining employees.
- Monitor inventory levels, conduct stock checks, and work with suppliers to support timely product delivery.
- Maintain store cleanliness and image to company standards.
- Provide excellent customer service and set a friendly environment.
- Manage store financials and maximize merchandise and fuel sales while achieving budgeted expectations.
- Collaborate with the District Manager and other Retail Store Managers to share best practices.
- Recruit, train, mentor, and develop store employees, fostering a positive and inclusive work environment.
- Schedule flexibility to cover peak business hours, which may include nights, weekends, and holidays.
- Teach and model customer service and suggestive selling techniques.
- Communicate sales and profitability goals to store associates and provide feedback.
- Assign tasks, follow up, and counsel employees regarding policy violations, excessive cash shortages, or incomplete tasks.
- Ensure employees complete training according to corporate policies, procedures, and guidelines.
- Help recruit potential candidates.
- Manage and resolve customer issues and conflicts professionally.
- Unload deliveries, organize merchandise, and keep shelves stocked.
- Remain active and move around the store to assist customers and maintain store standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
