Store Manager - Helly Hansen

Kontoor Brands, Inc.•Toronto, ON

5d•Onsite

About The Position

Founded in Norway in 1877, Helly Hansen develops professional-grade apparel. The company has a legacy of innovations, including waterproof fabrics, fleece fabrics, technical base layers, and the H2Flow™ system. Helly Hansen is a leader in technical sailing and performance ski apparel, with its ski uniforms trusted by professionals and Olympians. The brand's outerwear, base layers, sportswear, footwear, and workwear are sold in over 40 countries. The Store Manager is responsible for all aspects of their assigned retail store, driving sales performance, customer experience, team engagement, expense management, and daily operations. This role leads the sales floor, communicates customer experience expectations, and ensures store standards, processes, and policies are executed consistently while coaching the team to achieve goals. Kontoor Brands values diverse perspectives and encourages applications from candidates with different backgrounds.

Requirements

Must be 18 years of age or older.
Open availability, including evenings, weekends, and holidays.
Previous retail leadership experience as an Assistant Store Manager or Store Manager or preferred.
Experience leading teams, driving sales results, and coaching customer engagement and selling behaviors.
Communicate clearly and respectfully with customers and team members.
Use store technology and office equipment, including point-of-sale systems, computers, and handheld devices.
Stand and move throughout the store during scheduled shifts, up to 8 hours.
Assist with customer needs, merchandise recovery, and general store organization.
Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate.
Push or pull merchandise racks and assist with restocking activities.
Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards.
Perform occasional manual tasks such as assembling displays or adjusting store layouts.
Use vision and attention to detail to read labels, organize merchandise, and support customers.
Use hands for fine manipulation, such as folding, hanging, and organizing apparel.

Nice To Haves

Previous retail leadership experience as an Assistant Store Manager or Store Manager

Responsibilities

Ensure store sales performance by creating a customer-first, sales-focused culture while modeling selling behaviors, and coaching team members to ensure the in-store experience aligns with company guidelines.
Communicate priorities and expectations, helping the team understand how selling impacts store and brand success.
Engage customers through open-ended questions, active listening, and personalized product suggestions that reflect individual needs.
Review trends, customer feedback, and in-store observation to improve and adjust selling strategies.
Support loyalty performance by setting and communicating clear expectations, tracking results, and coaching the team to achieve goals.
Ensure all visual merchandising standards are consistently met, ensuring the store is clean, organized, and well stocked.
Adapt visual merchandising as needed to support sales and product storytelling.
Lead daily store operations including opening and closing, point of sale integrity, freight processing, loss prevention and safety initiatives.
Independently merchandise the store following brand guidelines, coach the team to merchandise the store, and be adaptable to adjust visual presentation to drive sales.
Consistently ensure adherence to all company policies, procedures, and operational guidelines.
React quickly to all customer and/or employee injuries and report them immediately to Human Resources.
Manage all store processes including merchandising, marketing, freight, inventory management, loss prevention, safety, and expenses.
Conduct regular store walkthroughs to identify opportunities to improve organization, visual presentation, safety, and loss prevention, ensuring compliance with company policies, procedures, and reporting requirements.
Participate in Loss Prevention Audits, review results, and create a plan to meet district and company shrink goals.
Act as Manager-On-Duty on a rotating basis.
Attract, develop and retain a high-performing team that prioritizes customer engagement and selling excellence.
Lead onboarding of new employees and continue development for high potential employees.
Create an environment where individuals are supported and encouraged to achieve personal and professional goals.
Drive engagement by recognizing selling wins, celebrating success, and creating momentum around achievement of individual and store goals.
Manage store expenses in partnership with the District Manager.
Hold the team accountable through in-the-moment feedback along with conducting quarterly performance reviews.
Address and resolve customer concerns quickly and professionally, reinforcing trust and brand loyalty.
Build relationships with peers and other stores within the district by sharing best practices and asking for feedback and training where applicable.