Bilingual Store Manager
About The Position
The Store Manager serves as the face of ACE Cash Express to our customers. On top of providing customer service and facilitating sales, you will also build professional relationships with customers, and gain in-depth knowledge of our lending (where applicable), check cashing and card services. ACE Cash Express employees are our company's greatest asset. We empower all store managers to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed. ACE Cash Express is a workplace where collaborating and teamwork thrive, on-the-job learning and development activities are available, excelling in your role and assisting others on the team is encouraged, strengthening relationships with customers, partners, and colleagues happens every day, and investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles.
Requirements
- Must be in good standing and on active status to receive payment
- Proficiency in Spanish is welcomed in most of our markets
- a high school diploma or equivalent is required
- two or more years of retail experience
- listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service.
- understand the diverse range of financial products and services that ACE offers.
Nice To Haves
- Bilingual – Spanish Preferred
Responsibilities
- Understanding customers’ unique needs and recommending appropriate ACE products and services.
- Supporting Sales Associates and guiding them toward success in their roles.
- Prioritizing active listening, clear communication, and empathy in all customer interactions.
- Managing operations and driving overall store performance, which may include cash handling, check cashing, lending, bill pay, and card services, with a strong attention to detail.
- Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines.
- Actively promote all ACE financial services through cross-selling and marketing strategies, including marketing in the community.
- Train and support store employees in product knowledge.
Benefits
- $1,000 Signing Bonus
- $400 payable within 30 days after successful completion of 15-shift training.
- $600 payable within 30 days after successful completion of 90 days of employment.
- medical, dental, and vision coverage
- paid time off
- paid holidays
- Sundays off
- flexible schedules
- tuition reimbursement
- short-term disability
- long-term disability
- basic life and AD&D for full-time associates
- All associates are eligible to participate in our 401k plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
