Store Manager

LAND OF LINCOLN GOODWILL INDUSTRIES INC•Normal, IL

12d•$52,100 - $64,800•Onsite

About The Position

Manages all aspects of store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. Conducts self with honesty and integrity, ensuring that all business activities are transparent and ethical.

Requirements

Requires high school diploma or equivalent
Requires 3 years of retail experience with a minimum of one-year management or supervisory experience
Requires understanding of profit and loss statement
Requires CPR/First Aid certification or ability to obtain certification within six months of employment
Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software such as payroll and point of sale
Requires a valid driver’s license, safe driving record, proof of insurance, and reliable transportation
Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
Conveys information clearly through verbal and written communication
Works independently while fostering a strong team atmosphere
Demonstrates professionalism
Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.
Interacts with people in a manner that enhances their dignity, privacy and confidentiality.
Requires a high level of professionalism, integrity, business conduct and ethical behavior.
Understands and follows LLGI policies and procedures.
Requires ability to be consistently at work and on time on scheduled work days.
Embraces the mission, vision and values of LLGI.

Nice To Haves

Ability to lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high
Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds
Bend and reach into gaylords up to five (5) feet high to remove clothing and housewares
Ability to push carts weighing up to 150 pounds
Requires manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns
Ability to stand for extended periods
Ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects to sort and hang clothing, and place housewares on shelves and racks
Visual acuity to evaluate donated items for quality
Ability to identify smells to evaluate donations for undesirable odors - mold, must, dust, bodily fluids, and/or urine
Works in an office, light warehouse, store showroom, and surrounding grounds environments with exposure to heat and cold
Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair
Fast-paced environment with short deadlines and regular instances of critical or unusual situations.
Scope of work includes office, light industrial, and warehouse settings with exposure to heat, cold, dirt, dust, pet hair, mold, and other allergens.
Requires frequent travel to LLGI locations

Responsibilities

Oversees store’s operation; directs activities of store staff and volunteers, ensures that all sales transactions and donated goods are processed and reported
Communicates the organization’s mission, vision, and values and promotes diversity
Trains, coaches, and provides feedback to strengthen and develop staff skills
Ensures staff follows policies and procedures
Responsible for maintaining compliance will all applicable employment laws and regulations
Actively recruits, hire, and schedules staff, conducts performance evaluations, administers discipline, documents and communicates performance and behavioral issues
Demonstrates leadership and positive role modeling for staff
Effectively manages time and monitors staff time to ensure that work is completed
Ensures the completion of job duties
Oversees maintenance and care of equipment, machinery, and facilities
Champions safety and loss prevention programs and handles loss control concerns by working in partnership with our Loss Prevention Department
Develops business plan, manages store’s expenses, and oversees the budget
Maximizes the store’s financial performance and achieves desired results
Drives operational improvements
Maintains quality control in retail operations
Contributes to team success by involving others in work processes, decisions, and actions
Fills in for store staff as needed
Travels to locations within the LLGI territory to support the organization's needs
Responsible for all aspects of store operations whether is physically present at the assigned location or not
Ensures that the customer perspective is a driving force behind customer satisfaction
Seeks to understand the customer’s circumstances, problems, expectations, and needs
Supports the needs of the customer by providing donated goods in a timely manner
Identifies customer service issues and creates solutions
Builds customer awareness around LLGI’s mission
Identifies and corrects conditions that affect employee and customer safety
Complies with safety standards
Identifies opportunities, and generates ideas to improve sales floor objectives
Initiates action to maintain daily sales target
Partners with retail operations team to identify, assess, create, and implement process improvement
Embraces the mission, vision, and values of LLGI
Initiates action to accomplish objectives in a proactive manner
Seeks to understand individual differences and values to build workplace relationship
Learns and applies new job-related information promptly
Performs other duties as required or assigned