Store Manager

Walgreens•Denver, CO

About The Position

Manages the operation of a Walgreen store, improving sales, profitability, and store image through merchandising, asset protection, hiring and developing team members, and delivering a distinctive customer and patient experience. The Store Manager oversees store and pharmacy operations, finances, inventory, merchandising, daily task execution, and compliance with applicable laws and company policies. The role also analyzes business performance, develops plans to improve sales and control costs, and leads team member performance, training, and career development. The Store Manager collaborates with the pharmacy manager and clinic coordinator or manager to support performance, including pharmacy support during busy periods when necessary and permitted by law. The role serves as a communications liaison among the store, district, and corporate teams and participates in community outreach. Walgreens School of Operations must be completed within six months in the Store Manager position. Pharmacy technician registration or licensure, or the applicable alternative specified for Washington state, is required according to state law; a licensed pharmacist may meet the requirement within the stated timeframe.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist within the timeframe specified in the posting and applicable state law.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Complete Walgreens School of Operations within six months in the Store Manager position.
Pursue PTCB or ExCPT certification when required by state law.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor, analyze, and improve customer service in retail and pharmacy; greet customers and clinic patients, resolve complaints, and model customer-service practices.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team scheduling.
Oversee store funds, registers, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, signage, and seasonal promotions.
Analyze inventory trends and supervise ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers to avoid stockouts and overstock.
Implement District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products, and comply with company policies.
Ensure staff understand store technology and software systems; contact information technology support to resolve system problems.
Assign daily responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, review KPIs daily, prepare to discuss results with district management, and develop plans to increase sales and control costs.
Review asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory levels, including anticipating fast-selling items and seasonal changes.
Manage team member performance by assigning responsibilities, setting goals, observing performance, providing feedback, and recognizing contributions.
Manage employee career progression, training completion, coaching, and performance plans.
Make hiring, promotion, and termination decisions; address employee issues and discipline, involving Employee Relations and Human Resources as appropriate.
Monitor and approve team member compensation; promote teamwork and motivate team members.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Communicate regularly with team members through individual discussions and group meetings, soliciting input, answering questions, and keeping communication open.
Participate in company and on-the-job training, attend training requested by district management or corporate, complete Walgreens School of Operations within six months, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required by the state.
Serve as a liaison between district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.