Store Manager, Southlake Town Square - Full Time

bluemercury•Southlake, TX

10d•Onsite

About The Position

Bluemercury, a luxury beauty destination and Macy’s, Inc. nameplate with 178 locations nationwide, is seeking a passionate Store Manager. The company pioneered a client-first service model emphasizing hyper-personalized, high-quality beauty interactions and offers a curated product assortment. Bluemercury aims to help individuals discover their unique selves by highlighting what makes them distinctive. The company remains committed to its original intent to serve people and its purpose to be the ultimate specialist in the beauty of every individual.

Requirements

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Strong interpersonal and communication skills; ability to connect up and down the organizational ladder to share knowledge.
Passion for beauty and staying updated with the latest trends and products.
Flexible availability, including days, evenings, Saturdays, and holidays.
Critical thinking, strategic partnerships, inspirational leadership.
Strong interpersonal skills and ability to communicate and share knowledge.
Resourceful and able to adapt quickly to changing priorities.
2-3 years of retail management experience is required, beauty industry preferred.
Advanced authority and expertise in successful retail team leadership required.

Responsibilities

Facilitate consistent team and individual communication to ensure collective knowledge.
Share the brand vision and business challenges, empower the team, and hold them accountable to high standards.
Exemplify the client-first service model, personalize relationship building, and drive for results.
Analyze the business, develop strategies to drive KPI success, delegate, and celebrate progress.
Create and execute store-level event strategies to drive incremental sales.
Utilize coaching skills, empathy, performance management, and continuous improvement strategies to involve direct reports in their success.
Proactively self-learn and collaborate with the team to cultivate a growth mindset.
Build relationships to plan for and recruit a talent bench, including succession planning.
Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork to support effective scheduling, inventory control, cost minimization, and profitability.
Build and maintain strong, personalized relationships with customers.
Provide a welcoming and inclusive atmosphere for all clients and colleagues.
Possess extensive knowledge of beauty products across various categories and continuously update knowledge on the latest products and trends.
Offer tailored product recommendations based on individual client needs, preferences, and skin types.
Conduct product demonstrations and provide application tips.
Drive sales through effective communication of product benefits and promotions.
Encourage repeat business by informing customers about loyalty programs and upcoming events.
Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
Participate in and occasionally lead in-store beauty workshops.
Collect customer feedback on products and services, providing insights to the management team.