Store Manager: Collars & Co

Leap•Scottsdale, AZ

3d•Onsite

About The Position

As Store Manager, you will lead the daily success of the boutique by inspiring your team, elevating the customer experience, and delivering strong commercial performance. Through a visible leadership presence, you'll bring the brand to life while fostering a culture of service, collaboration, and accountability.

Requirements

3+ years of retail leadership experience leading high-performing teams and delivering strong business results.
Proven ability to drive sales, develop high-performing teams, and deliver exceptional customer experiences through hands-on leadership.
Strong business acumen with the ability to interpret performance metrics and make data-informed decisions.
Entrepreneurial mindset with the ability to thrive in a fast-paced, evolving retail environment.
Ensures the store consistently reflects brand standards through cleanliness, organization, product replenishment, and delivering an exceptional guest experience.
Must be at least 18 years of age.

Nice To Haves

Experience within boutique, premium, specialty, or lifestyle retail environments preferred.
Experience with Shopify, Endear CRM, Slack, and Google Workspace preferred.
Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.

Responsibilities

Own the daily performance of the boutique, driving sales, profitability, and key business objectives.
Leverage sales insights and lead by example on the sales floor to optimize performance and inspire exceptional selling behaviors.
Champion an entrepreneurial mindset by identifying opportunities to grow the business within the local market.
Deliver an elevated, personalized shopping experience that builds lasting customer relationships and brand loyalty.
Inspire the team to exceed customer expectations through authentic engagement, product expertise, and thoughtful service.
Recruit, coach, and develop a high-performing team while fostering a culture of accountability, collaboration, and continuous learning.
Support ongoing talent development by providing regular feedback, recognition, and growth opportunities.
Serve as a brand ambassador by cultivating local partnerships, supporting community events, and identifying opportunities to increase brand awareness.
Collaborate with neighboring Leap-powered stores and support market initiatives, including new store openings, in-store activations, and sales floor coverage as needed.
Ensure consistent execution of brand standards across visual merchandising, inventory management, scheduling, payroll, shipment processing, and daily operations.
Maintain an organized, customer-ready environment that supports an exceptional shopping experience.