Store Manager - McArthur Glen Outlets

Knix•Richmond, BC

13d•Onsite

About The Position

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through innovative products and an engaged community, Knix empowers people everywhere to be unapologetically free. Launched in 2013, Knix is one of the fastest-growing intimate apparel brands in North America, reaching over 3 million customers through online stores, retail locations, wholesale, and Amazon. The company is revolutionizing the apparel industry with its best-in-class customer experience, innovative products, and brands Knix, Kt by Knix, and Mntd. As a Store Manager at Knix, you are responsible for bringing the brand to life through leadership and daily connection. You understand customer desires and create a welcoming, confidence-building experience from the fitting room to the sales floor. You are the performance-driving force of your location, owning the business and achieving high-stakes results through a relentless focus on KPIs and a culture of radical accountability. You lead from the floor, balancing operational excellence with genuine human connection in a fast-paced environment. Coaching and developing people is a key aspect of the role, empowering Assistant Managers, Key Leads, and Sales Associates to grow, perform, and succeed together. At your core, you are a resilient, motivated leader who inspires teams, builds community, and delivers meaningful results through a world-class customer experience.

Requirements

Proven experience as a Store Manager or senior retail leader in an upscale, premium, or fashion-forward brand, with a strong balance of people leadership and business acumen to drive results.
Demonstrated ability to lead teams in a dynamic environment, maintaining motivation, focus, and performance while adapting strategies to shifting business needs.
Strong critical thinking and problem-solving skills, with the ability to prioritize, make sound decisions, and lead through change with agility and confidence.
A people-first leader with a passion for developing others, building buy-in at all levels to understand KPIs, expectations, and their impact on results.
Deep understanding of operational excellence, including planning allocations, merchandising and product movement, labour management, and escalation handling to ensure seamless store execution.
Tech-savvy and detail-oriented, with the ability to leverage systems, tools, and data to train teams, execute initiatives, and support consistent performance across the store.
Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
Ability to lift and handle packages weighing up to 25 lbs.
Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays.

Responsibilities

Drive store performance by leading key sales initiatives such as clienteling, owning the floor during peak moments, and coaching associates to maximize sales through needs-based service and strong product knowledge.
Leverage KPIs and core business drivers (traffic, CVR, AOV, UPT) to set, communicate, and influence sales targets, adjusting priorities to meet business needs.
Command the floor during peak segments, instilling a sense of urgency and high-energy 'bias for action' in your team to convert every opportunity into a win.
Lead impactful floor meetings, training, and coaching to drive alignment and consistent sales, service, and operational performance.
Champion a customer-first culture that builds comfort, trust, and loyalty, driving repeat visits and meaningful connections with the Knix brand.
Maintain operational excellence through strong inventory, shipment, and loss-prevention practices, ensuring accuracy, efficiency, and accountability across the team.
Attract, hire, onboard, and develop top sales talent, creating a positive employee experience and clear development pathways that support engagement and retention.
Execute company and marketing initiatives - including in-store events, visual standards, and new store or pop-up support with consistency, agility, and attention to detail.

Benefits

Competitive Pay - Base Salary plus Monthly Bonus, with performance-based pay increases.
Health benefits program that starts on your first day.
Access to a mental health & wellness platform that offers therapy and coaching sessions.
Generous Discounts on your favourite Knix products and Gratis Program.
Company GRSP Program that matches up to (3%) of your pay.
A Parental Leave Top-Up Program up to 80% of your salary.
A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work.
Continuous development opportunities to support your career advancement!
Cover 100% of the premiums for extended health and dental plans from your first day (for permanent full-time employees).
Mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.
Paid sick days for full-time employees.
Store Managers and Assistant Store Managers also receive 3 Floater Days annually to help achieve a healthy work-life blend.
RRSP matching program for permanent full-time team members.
50% discount on Knix products.