Store Manager - Station Park Mall

H&M•Farmington, UT

About The Position

The Store Manager is responsible for the overall omni customer experience and the store’s visual and commercial standards, in line with the store format, global guidelines, and regional strategies. The role leads the store team, fosters an inclusive and collaborative culture, and identifies the store’s strengths, opportunities, and competitors. The Store Manager analyzes sales and budgets and creates plans to improve results and profitability. The position oversees customer service, sales performance, fashion and trend awareness, talent and performance management, team communication and scheduling, store operations, visual presentation, stock and garment processes, and in-store omni services and technology. The Store Manager ensures administrative, security, health and safety, legal, and operational procedures are followed, and supports daily opening and closing routines. The expected base salary range is $77,400–$89,040 annually. The posted range may vary based on candidate qualifications and may be modified in the future.

Requirements

Relevant experience working in a leadership position.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Strong leadership skills and enjoyment of taking responsibility for others.
Confidence in coaching and developing a team.
Ambition and effective communication skills.
Analytical problem-solving ability and capability to work with numbers and manage statistics.

Responsibilities

Lead the total omni customer experience and maintain visual and commercial standards according to store format, global guidelines, and regional strategies.
Represent the H&M brand positively in customer interactions and ensure the team provides customer service, fashion guidance, and active selling.
Analyze sales and budget goals, follow up on results, and create plans to optimize sales and profits.
Ensure teams promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Schedule staffing to the budgeted hours plan in line with sales budgets and commercial activities.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Identify commercial opportunities, maintain awareness of competitors, and manage store maintenance cost-efficiently.
Ensure administrative routines for people and store operations are handled correctly.
Keep up to date on fashion, trends, brands, products, competitors, and relevant influencers, and ensure the team shares relevant product and fashion knowledge with customers.
Recruit, onboard, upskill, develop, and retain the store team; manage performance evaluations and succession planning.
Collaborate with the Area team, visual managers, and store leadership team, and maintain excellent communication and professionalism.
Plan and schedule the team and communicate regularly with colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, security, and legal requirements are followed.
Participate in relevant onboarding, training, and development processes.
Maintain a clean and tidy sales floor and back of house, and ensure high-quality visual and commercial presentation and garment care.
Ensure good stock levels and provide allocation input to relevant area or sales-market colleagues.
Support daily store opening and closing routines and ensure the garment cycle and fitting-room routines meet standards.
Maintain best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signage according to global, local, sales-market, and regional guidelines.
Maintain back-of-house information, health and safety materials, and tidiness for colleagues.