Store Manager -Kihei Maui, Hawaii

The Salvation Army Southern California • Kihei, HI

2d • $19 - $23 • Onsite

About The Position

The Store Manager directs the activities of the retail thrift store and production floor to ensure maximum revenues, effectiveness and profitability, and are accountable for customer satisfaction and employee morale. As Store Manager your role will be to develop, train and lead the Retail Team. The Store Manager must also meet or exceed their assigned goals in production, sales, and income. They are responsible for creating and maintaining the store schedule with job responsibilities/assignments, provide supervision of store staff in the daily responsibilities of meeting daily production and sales goals, merchandise organization, and customer service, while also maintaining a clean organized retail setting. The Store Manager will be responsible for all daily activities in the store and report directly to the Maui County Coordinator / Kahului Corps Officer.

Requirements

• Two years of demonstrated experience as a Supervisor in a retail environment of three or more staff.
• Demonstrated knowledge of sales, cash controls, accounting and cashier procedures
• POS, Cash register skills required
• Detail oriented
• Team player with a spirit of cooperation and work with all others towards goals set by management
• Self-starter with ability to solve problems
• Able to delegate job tasks and give instructions in an oral and/or written manner
• Strong use of the English language in verbal and written communication
• Good organizational skills
• Ability to work with the public in a professional manner
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Ability to work both Friday and Saturday
• General knowledge of business protocols
• Ability and willingness to keep information confidential
• Microsoft Word and Excel required
• Microsoft Publisher required
• Ability to use new software programs with basic training.
• Ability to research online and access cloud data storage systems

Nice To Haves

• power point preferred
• Organization Chart
• Lotus Notes, POS software, NCR Silver, helpful

Responsibilities

• Driving an increase in annual store remittance as directed by the Maui County Coordinator / Kahului Corps Officer, while balancing store operational expenses as projected by the store’s current fiscal year budget goals.
• Maintaining, posting weekly goal projections/actual sales revenue.
• Communicating objectives in a clear, concise manner that engages all staff and volunteers.
• Leading, coaching and mentoring store team in the methods, tools that will enable every individual member the opportunity to participate and achieve the goals and standards expected for a successful team operation.
• Supervision and coaching of all staff in their performance of duties to ensure compliance with directives and guidelines, including dress policy, purchasing procedures, cell phone use, timecard reporting, etc.
• Maintaining appropriate staffing levels.
• Interviewing and hiring new store employees, along with the Maui County Coordinator / Kahului Corps Officer, with the objective a developing a team environment that fosters the development of high operational standards.
• Selecting, training, coaching and scheduling personnel (employees, work program participants and volunteers) to ensure maximum efficiency and effectiveness.
• Providing ongoing training and coaching for new and existing personnel (paid & volunteer) on store policies and procedures, while maintaining or exceeding the level of customer service expected by The Salvation Army.
• Conveying clear, concise communication with specific direction to ensure understanding and expectations.
• Providing regularly scheduled monthly staff meetings, with all store personnel to present, to provide consistent communication to help achieve the store goals and drive sales.
• Seeking open dialogue for staff suggestions and recommendations for improving operations.
• Monitoring due dates and providing specific written input with reference to annual evaluations/reviews of employees and evaluation of trainees as needed from referring agencies.
• Submitting annual reviews, in proper computer format, at least two weeks in advance of due date for CFC review.
• Administering disciplinary action, as needed, in accordance with TSA policies and procedures using progressive discipline guidelines.
• Ensuring that all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures, as outlined in The Salvation Army Employee Handbook.
• Ensuring a safe working and shopping environment.
• Monitoring safe operation of TSA property and equipment, instructing safety training and instilling proper safety attitudes within store, and being responsible for timely accident reporting and adherence to the TSA safety program, OSHA and IIPP compliance.
• Enforcing all store policies including dress code, cell phone use, purchase policy, etc.
• Achieving daily production goals, ensuring a trained member of the store management/leadership team has checked all merchandise against TSA quality standards prior to sending to the sales floor.
• Managing the store operation within the Local and Divisional guidelines given for operated stores.
• Monitoring expenses daily, especially employee hours.
• Handling of the store sales income on a daily basis to include uniform procedures for: all types of cash, charge, check and voucher transactions; daily sales report documentation, bank deposits and cash/check donations.
• Ensuring production is running during the prescribed hours.
• Being cross trained in all store positions and able to cover any open shifts to ensure full coverage.
• Assisting in any given position during busy periods or periods of high volume (ex. cashiering, stocking, etc.) when needed.
• Delegating the arrangement for seasonal shopping and merchandise availability on continuing bases.
• Ensuring clothing racks and other stock fixtures are kept full of current merchandise at all times.
• Ensuring all clothing will be tagged for dating and will remain on the sales floor at full price for maximum of three weeks.
• Ensuring clothing will be discounted after third week and “ragged out” or recycled in a timely manner in general accordance with standard Salvation Army Thrift Store practices.
• Attending all manager meetings or conferences and regularly communicating back to all personnel in order to keep team informed of new policies and directives.
• Assuring that safety measures are established and maintained which are consistent with TSA safety program, IIPP compliance policy and OSHA regulations and for reporting all hazards to the Director of Retail Operations.
• Protection of property and building, including safety and proactive maintenance program.
• Performing any other tasks/responsibilities necessary for the successful operation of the Kihei Thrift Store operations, including vehicle management.
• Performing other written or verbal duties, as assigned by the Maui County Coordinator / Kahului Corps Officer, TSA designate or DHQ.
• Ensuring proper safety, cleanliness, care and maintenance of the retail sales floor, production area, the building in general, vehicles, and all restrooms.
• Ensuring that monthly safety inspections are conducted in accordance with Salvation Army Policy, immediately notifying the Maui County Coordinator / Kahului Corps Officer of any deficiencies and corrective action needed or taken.
• Maintaining department supply inventory lists and requesting replacement supplies as necessary to perform daily operations and maintain supply inventory.
• Ensuring that store clerks positively acknowledge and treat all customers in a courteous manner.
• Ensuring that all staff/workers are treated with the same respect and fairness while working in the store.
• Handling all customer complaints in a professional manner, and reporting them to the Maui County Coordinator / Kahului Corps Officer in a timely manner.

Benefits

• medical and dental coverage
• employer-paid retirement benefits
• employee discounts
• 13 paid holidays per year
• free parking
• additional great perks designed to support work-life balance and employee well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed