Store Manager

Supply New England•Natick, MA

14h•Onsite

About The Position

The Store Manager is responsible for ensuring all store operations align with SNE & Kohler’s brand standards and guidelines. This role involves providing an elevated shopping experience, coaching the team to achieve sales and service goals, and driving performance to meet SNE & Kohler KPIs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Business Acumen
Communication Proficiency
Customer/Client Focus
Leadership
Presentation Skills
Problem Solving/Analysis
Results Driven
Strategic Thinking
Technical Capacity

Responsibilities

Develop and motivate the Store Team to ensure all customers have a consistent experience.
Provide resolution support for customer service situations that are not able to be resolved by associates.
Monitor & provide feedback to Salesforce NPS regarding customer satisfaction.
Communicate & identify discontinued, non-working, damaged products etc to ensure the Store is up to date.
Communicate & coordinate with DSM & Showroom Maintenance to plan execution of updates & maintenance.
Manage 3rd party vendors (e.g., cleaning service, electricians, plumbers, window cleaners).
Ensure phones are answered and customers are greeted.
Work with Store & Corporate Teams to make sure samples & literature are stocked, available, & up to date.
Achieve profitability & meet financial objectives.
Meet & exceed orders, sales, GP and other metrics goals.
Aid in the development & execution of sales objectives.
Monitor & provide the necessary support to deliver the goals.
Provide frequent & timely feedback to Store Team regarding performance, including maintaining the Sales Board with regular updates.
Review monthly financials for the location published by CFO.
Monitor regular reports to maintain financial health of the branch (Open Order Reports, Bid Reports, Sales Reports, Trouble Queues, Calling Queues).
Create & manage Associate schedules, including overseeing PTO requests, managing time clocks, and having schedules finalized by Monday morning at 9 am.
Ensure the sales floor is covered at all times.
Manage daily showroom schedule (appointments, office time, lunches, etc.).
Distribute communication from corporate (e.g., Weekly Manager Meetings, Safety Topics, Employee Policies).
Conduct weekly Team meetings & monthly one-on-one meetings.
Write & administer bi-annual employee performance reviews within corporate guidelines.
Ensure staff provide quotes & presentations, enter orders, check acknowledgments, and provide follow-up in a timely manner.
Manage Team adherence to company policies and maintenance of a professional appearance and attitude.
Act as the main communication liaison between associates & corporate.
Uphold confidentiality for all personnel.
Handle all disciplinary actions including documentation, corrective action/coaching, and termination.
Pursue new trade contacts & leads to create new business.
Follow-up & maintain established trade relationships.
Attend local, industry networking events as able.
Manage customer lists & provide applicable contacts for events in a timely manner.
Oversee Team compliance with Salesforce integration.
Monitor, analyze & create reports from Salesforce.
Work with Team to utilize tools in Salesforce for building the business (e.g., email blasts, executing promos).
Provide Salesforce feedback to SNE & Kohler.
Assist with obtaining RGAs for returned & defective product, working with vendors and corporate & warehouse contacts.
Ensure any accumulated products, returns, or display changeouts are removed from the Store as soon as possible.
Assist staff with vendors as needed by communicating with reps, checking on product availability, checking on POs, tracking product, etc.
Assist with Delivery communication when needed.
Effectively communicate progress, ideas, and opportunities to upper management.
Act as Kohler/SNE representative at 3rd Ave.
Develop & maintain relationships with neighboring businesses.
Prepare the showroom for opening and closing (Turn on/off lighting, clean and maintain active displays, clear samples & prepare work surfaces for the next business day, etc.).
Attend events as requested (Both in-house and off-site).
Assist with in-house event execution as requested.
Support marketing projects & efforts and bolster team engagement.
Work with team & clients to identify projects appropriate for project gallery, New England Living, and other marketing opportunities.
Communicate to and collaborate with Showroom Marketing.
Perform additional tasks & projects as needed.