Store Manager

Manay CPA•Silicon Valley, CA

19h•Onsite

About The Position

Since 2006, our client has grown into a recognized lifestyle brand in the home-bath textiles and personal care industry, operating in 17+ countries worldwide. As part of a well-established industrial group based in Turkiye, the company has built a strong reputation for offering high-quality products designed to bring comfort, simplicity, and positive energy into everyday living spaces. With collections ranging from bath and beach towels to home accessories, candles, and body care products, the brand delivers a unique retail experience centered around quality, elegance, and customer satisfaction. We’re looking for a Store Manager to lead one of our client’s retail locations during an exciting phase of growth. This full-time role offers the opportunity to drive store performance, lead and develop a high-performing team, and ensure an exceptional in-store customer experience. This position comes at an important time for the retail team, and the new hire will play a key role in strengthening store operations, maintaining strong customer relationships, and supporting continued growth and brand presence in the market.

Requirements

Minimum 5 years of retail experience, with at least 3 years in a leadership role
Proven experience in managing sales targets and tracking KPIs
Strong team leadership and shift planning experience
Experience in inventory/stock control and retail operational processes
Demonstrated ability to manage customer relationships and resolve customer complaints
Strong communication, problem-solving, and organizational skills
Ability to work in a fast-paced retail environment while maintaining high service standards
Authorized to work in the U.S.

Responsibilities

Lead, motivate, and develop the store team to consistently achieve and exceed sales targets and KPIs
Oversee daily store operations, ensuring smooth workflows and high operational standards
Deliver an exceptional customer experience aligned with brand values and service expectations
Monitor sales performance, stock levels, and key metrics; take action to drive results
Execute in-store initiatives to increase foot traffic, conversion rates, and customer loyalty
Manage recruitment, onboarding, scheduling, and performance of the retail team
Provide ongoing coaching and training to strengthen product knowledge and team capability
Foster a positive, accountable, and target-driven team culture
Control store budgets, expenses, and payroll to protect profitability
Oversee inventory management, stock tracking, replenishment, and shrinkage prevention
Ensure accurate cash handling, including deposits, reconciliations, and loss prevention measures
Ensure compliance with company policies, health & safety standards, and local labor laws
Handle escalated customer complaints professionally and resolve issues effectively
Partner with head office/regional teams on promotions, campaigns, and operational updates
Monitor competitor activity and local market trends to identify opportunities
Maintain visual merchandising and overall store presentation standards
Perform additional duties within the scope of the role as assigned