Store Manager

Mejuri•New York, NY

15h•Onsite

About The Position

Since 2015, Mejuri has reimagined fine jewelry as a personal choice rooted in self-expression, moving it from a traditional gift to a modern necessity. Founded by a third-generation jeweler, the brand's philosophy is that fine jewelry should not require a special occasion and should be guilt-free, focusing on self-celebration. Mejuri operates through online channels, an app, and a growing global retail presence with over 58 stores. The company is committed to responsible sourcing, sustainable practices, and philanthropic initiatives. As a Store Manager, you will be a charismatic leader with exceptional service and sales skills, driving the growth and awareness of Mejuri in your store and market. You will report to the Multi Site Leader and be responsible for leading teams by example, fostering motivation, and creating an environment that embodies Mejuri's values. You will act as the brand's ultimate ambassador, ensuring a highly productive store environment that exceeds customer expectations and provides an engaging, inclusive atmosphere where employees are motivated and supported. You will celebrate milestones with your team, focus on their growth and development, and manage all aspects of profit, customer experience, people, merchandising, and operations, collaborating with cross-functional teams to exceed targets.

Requirements

Experience in high-volume retail environment.
Understanding of local market and requirements relevant to new store openings.
Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through fast-paced environments.
Demonstrated understanding of service excellence in a consumer environment.
Excellent communication skills.
Deep local knowledge and informed of trends in retail, well-connected, and able to navigate and grow your network.
Desire to work in a fast-paced, entrepreneurial environment, understanding the importance of experimentation and iteration.

Nice To Haves

Experience opening a store from scratch.
Experience working at a start-up or fast-growing company.

Responsibilities

Drive revenue and exceed targets, ensuring the financial health and profitability of the store.
Lead by example in upholding Mejuri’s customer service model through communication and training.
Maximize Key Performance Indicators (KPIs) by driving personal performance and team engagement.
Ensure a positive customer experience and promote service offerings like piercing and engraving.
Partner with Operations teams for successful inventory and cycle counts, ensuring proper technology and troubleshooting.
Manage back-of-house flow for in-store, phone, and BOPIS sales, ensuring efficiency in packaging and delivery.
Maintain organizational integrity of the back of house, including inventory, packaging, and supplies.
Mitigate internal, external, and administrative loss of product.
Identify and escalate opportunities, gaps, risks, and roadblocks with urgency, partnering with cross-functional teams for resolution.
Ensure Mejuri brand standards for visual presentation, cleanliness, and functionality.
Monitor assortment performance to create a productive sales environment and improve sell-through.
Oversee the implementation and maintenance of all retail campaign signage and windows.
Validate the integrity of display fixtures, graphics, and decor, notifying appropriate teams of any missing or damaged items.
Coach team members on updates or changes to Visual Merchandising standard practices.
Ensure the right people are in the right positions at the right time and in the right quantities.
Own the sourcing, assessment, and selection of talent to build the necessary infrastructure for business growth.
Validate and participate in the successful integration of new talent into store teams.
Validate that team members are completing required training (instructor-led, on-the-job, self-study).
Ensure store schedules are supported with high-quality and accurate inputs, upholding responsible live-week management standards.
Validate the regular and accurate assessment of people against performance review criteria and KPIs.
Build healthy relationships with people and establish a positive and engaging work environment.
Adhere to and validate compliance practices, partnering with People Operations to resolve escalations.

Benefits

Comprehensive medical, dental, and mental health coverage (US & CA).
401(k) & commuter benefits plans (US only).
Comprehensive medical benefits including PMI, Cashplan, and Pension program (UK only).
Paid time off (vacation and sick days).
4 months of 80% parental leave salary top-up and personalized return to work plans.
Monthly retail bonus program.
Equity program.
Regular feedback via performance reviews.
A robust in-house retail learning program.
Generous product discount.