Store Manager - Kay Jewelers - Great Northern Mall

Signet Jewelers•North Olmsted, OH

7d•Onsite

About The Position

At Kay Jewelers, we are dedicated to helping customers Celebrate Life and Express Love. As a Store Manager, you will lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. You will champion a People First store environment that promotes diversity and inclusion, fosters lifetime customer relationships, and delivers a best-in-class customer experience through personal selling, leadership, and coaching.

Requirements

Minimum of 2 years of college preferred.
At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
Preference will be given to candidates with specialty retail or jewelry experience.
Advanced Communication skillset, both written and verbal.
Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills to provide effective team member training and excellent customer presentations.
Strong problem solving and conflict management skills.
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Consistent regular scheduled attendance is considered an essential function of this job.

Nice To Haves

Preference will be given to candidates that are Diamond Council of America (DCA) certified.
Bilingual skills are a plus.

Responsibilities

Communicate performance expectations and ensure all team members understand the impact of their performance on company success.
Coach and develop store staff to instill understanding of brand image and ensure consistent representation of the brand.
Support and communicate the strategic relevance of corporate initiatives and execute corporate plans.
Ensure team members and self deliver an exceptional customer experience through training, customer outreach, communication, and clear expectations.
Empower team members to respond to and resolve customer issues and drive high customer service through follow-up.
Attain sales projections and sales quotas, and develop strategies to maximize personal and team sales potential.
Observe operations to identify successes and opportunities for improvement, recognizing strengths and identifying root causes of operational problems.
Coach store staff to address and correct operational issues.
Review and analyze reports, identify trends, opportunities, and resources, and develop plans to address issues.
Keep management informed of competitor marketing, merchandising, and payment programs, and advise on new or changing merchandise and services needs.
Implement initiatives that will change behaviors to produce results.
Work with other Signet Store Managers to foster open communication, collaboration, efficient resource use, and accomplishment of shared objectives.
Demonstrate the ability to motivate, persuade, and influence the actions of others.
Responsible for the selection and development of talent to drive store growth.
Provide a compelling onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Communicate performance expectations, set actionable goals, and monitor progress and performance.
Maintain open communication with team members and management, encouraging participation and idea sharing.
Maintain accuracy of team member data in system records.
Establish a positive, professional work atmosphere where team members can bring their full selves to work.
Ensure all team members, guests, and vendors are treated with respect and valued for their contribution.
Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and information.
Maintain the neatness and cleanliness of the location.
Ensure compliance with Company policies and practices.
Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Perform additional duties and projects as assigned.