Store Manager

ThirdLove•San Jose, CA

7d•$75 - $90

About The Position

We are seeking an innovative and engaging Store Leader to help us launch our new ThirdLove boutique in San Jose. This leader will build and mentor dynamic teams, foster exceptional customer experiences, and drive sales to achieve business goals. They will embody ThirdLove’s values while ensuring operational excellence and a welcoming store environment.

Requirements

2+ years of direct management experience
3+ years of customer service and/or retail experience; background in similar category preferred
Must be at least 18 years of age
Must be able to maintain an active store presence, including standing and walking for extended periods of time
Comfort with using a ladder and lifting a maximum of 50lbs

Responsibilities

Influence and inspire a team to create memorable in store experiences and foster a positive environment
Ideate, create, and execute action plans to drive sales and client engagement
Recruit top talent for all positions in store including Sales Associates and Sales Supervisors
Ensure store standards including fitting and servicing clients, visual merchandising and operational tasks (inventory counts, tagging, receiving, and processing shipment)
Curate and execute fruitful in-store activities and events on a regular basis to drive store traffic and engagement
Support with new store openings in the Bay Area as needed
Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Slack, and Google Office is a plus
Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
Build out team schedule while managing payroll effectively
Keep an agile work schedule to support business needs; including days, nights, weekends, holidays. Must work at least 40hrs/week
Team Leadership: Recruit, train, and mentor store staff, including Sales Associates and Supervisors, to create a positive and productive team culture.
Sales and Client Engagement: Develop and execute action plans to drive sales, increase client engagement, and meet key performance indicators (KPIs) such as conversion, AOV, and UPT.
Operational Management: Oversee store operations, including cleanliness, visual merchandising, inventory management, and shipping/receiving tasks. Ensure completion of opening/closing procedures.
Store Activations: Curate and execute in-store activations, and support new store openings as needed.
Technology Utilization: Leverage technology and systems (e.g., Shopify, Endear, Slack, Google Office) to improve operational efficiency.
Scheduling and Payroll: Manage team schedules and payroll while ensuring business needs are met, working flexible hours, including nights, weekends, and holidays.
Customer Experience: Maintain a strong floor presence, ensuring exceptional customer service and product knowledge to support clienteling and brand advocacy.
Performance Management: Set and track team goals, ensuring tasks are completed on time and to a high standard.