Store Manager - TimberCity Worcester

The Building Company•Worcester, MA

3d•Onsite

About The Position

The Store Manager is responsible for ensuring the continuity, growth, and profitability of the Store by managing costs, maximizing sales turnover and returns, and identifying new business opportunities. This role involves interpreting business objectives into an operating plan, managing procurement, stock control, and merchandising, and ensuring optimal stock levels. The Store Manager will also oversee financial management, customer service, promotions, advertising, and public relations. Key accountabilities include day-to-day operations, administration, customer sales and service, and branch employee management. The role requires operational analysis to identify and address business issues and successes, as well as people management to inspire, motivate, and develop employees. Legislative compliance and corporate governance are also crucial, ensuring adherence to all relevant legislation and upholding company values and culture.

Requirements

Grade 12
5-10 years retail experience
Minimum of 3 years in a junior-mid level management position
Previous industry related experience
Financial acumen
Inwards and Outwards Logistics/Procurement skills
Merchandising principles

Nice To Haves

Commerce bachelor’s degree / or equivalent experience
Financial or Management diploma
Knowledge of Occupational Health and Safety Act

Responsibilities

Ensure continuity, growth, and profitability of the Store through cost management and sales maximization.
Identify new business opportunities, take calculated risks, and generate innovative ideas for sales maximization.
Interpret business objectives into an Operating Plan for the Store in conjunction with the Operations Executive and Regional Operations Manager.
Ensure smooth inward logistics, purchase products in line with procurement policies, maintain optimal stock levels, and control stock losses.
Maintain optimal stock levels and manage stock variances.
Compile and adhere to the Store budget in line with agreed-upon operating plans.
Monitor and control all financial processes according to best practices and company procedures.
Handle customer complaints effectively and ensure resolution.
Coordinate promotions, advertising, and public relations to enhance the Brand's market share.
Be accountable for day-to-day operations, administration, customer sales and service, and overall management of branch employees.
Analyze operational information to diagnose problems and identify success areas, enhancing successes and resolving issues with the Operations Management Support Team.
Inspire, motivate, guide, develop, and manage employees to meet store objectives.
Apply company policies, procedures, and best practice principles to maintain a harmonious labor environment.
Ensure legal compliance with all legislation related to business operations and take appropriate action for legal matters.
Uphold and promote company values and culture.