Store Manager - Washington Square

Internal Job Board•Tigard, OR

3d•Onsite

About The Position

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, aiming to make customers' experiences more magical through their retail shops across Canada and the US. They are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that can make a difference. The Store Manager is a leader who embodies Lush's core values: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. This role oversees all aspects of the retail business, focusing on managing budgets, exceeding sales targets, creating a strong customer and staff experience, and ensuring operational excellence. The manager is also responsible for assessing their own performance and seeking opportunities for growth.

Requirements

3-5 years managing in a retail environment
Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty, and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends

Nice To Haves

Experience with consultation-based customer service models
Ability to develop and train staff through positive coaching and feedback
Strong record of accomplishment of developing retail staff careers
Proficient in excel, Microsoft suit, and adaptable to other systems as required
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages

Responsibilities

Recruiting your team
Training and developing your management team
Training and developing your team on brand, product, and service
Overseeing all aspects of the retail business, from managing budgets to exceeding sales targets
Creating an environment that fosters a strong customer experience, staff experience, and operational excellence
Assessing your own performance and seeking feedback, resources, and opportunities to grow and develop
Collaborating with the team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience
Educating customers and staff on brand values and Lush's positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging
Increasing product knowledge through constant learning and making informed product recommendations
Demonstrating strong business acumen and understanding of metrics and reports by developing and executing business plans
Coaching and developing the team in their careers by creating development plans, encouraging learning, coaching behaviors, and providing constructive feedback
Actively committing to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives
Balancing analysis, experience, and perspective when making decisions about performance concerns and creating action plans to improve staff engagement
Forming teams with an appropriate and diverse mix of styles, perspectives, and experience
Prioritizing shop compliance and ensuring staff have completed training and are practicing company standards
Ensuring the team is trained and equipped to abide by stock and inventory standards and rotation rules
Managing ordering to ensure the right products, in the right amounts are in the store at the right times
Creating and executing action plans to manage orders, inventory, and waste within the allocated budget
Creating and executing merchandising plans to improve KPIs
Training and managing the team to take pride in a clean and beautiful work environment
Ensuring the right number of staff with the right skill levels are scheduled at peak times
Ensuring breaks and meals are allocated and recorded appropriately for staff wellbeing and payroll accuracy