T Mobile Authorized Retailer Store Manager

Northeast•Wilmington, DE

12h•Onsite

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is seeking candidates with hustle and ambition for unlimited potential. As a Retail Store Manager, you will lead by example, empower your team, and ensure they are the best in the world at connecting customers to their world. You will be responsible for all operations of a T-Mobile retail store, including hiring, scheduling, training, marketing, asset prevention, and team leadership. You will be the primary point of contact for the retail store employees.

Requirements

2-4 years Management experience in retail sales (Required)
2-4 years Sales & sales management experience (Required)
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
Communication (Required)
Microsoft Office (Required)
Store Management (Required)
Store Operations (Required)
Customer Service (Required)

Nice To Haves

2 years wireless retail experience, high volume preferred
Bachelor’s degree, preferred.
Se prefieren hablantes bilingües de español, pero no se requieren.

Responsibilities

Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
Always maintain a neat clean organized store environment.
Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
Support your team through development, training, mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
Support team initiatives and create an inclusive environment.
Responsible for the overall productivity results in the store.
Drive operational efficiencies to help minimize risk and protect the store’s assets.
Deliver financial results based on key performance indicators.
Identify ways to manage and control store expenses.
Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
Ensure store employees meet and/or exceed defined, monthly success measurements.
Meet or exceed sales goals for the store.