Store Manager

S&G Stores•Toledo, OH

10d•Onsite

About The Position

An S&G Store Manager serves as the leader and oversees the retail operations of a single unit. The Store Manager ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly trains employees to ensure all store positions are staffed to appropriately handle all customer service issues; ensures the store maximizes sales and profits while maintaining asset controls. This is a salaried exempt role with a 50-hour work week requirement.

Requirements

Previous supervisory experience preferred
Retail / Customer service experience
Completion of the Assistant Store Manager Training program and other relevant Company required training programs and required certifications
Good understanding of Company systems and technology
Excellent communication skills and the ability to research and resolve issues
Knowledge of retail business management practices
Knowledge of all types of store transactions and related programs
Knowledge of ways to handle customer and employee injuries, incidents and accidents
Has necessary means to conduct area pricing surveys

Nice To Haves

Exhibits strong leadership qualities and a desire to succeed
Serves as coach to employees by modeling appropriate workplace behavior
Interacts positively with employees by seeking input and providing appropriate feedback
Seeks opportunities for employees to develop skills
Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce
Understands, actively demonstrates and promotes the principles of the customer service initiatives
Creates excitement around Company initiatives in order to drive sales goals
Empowers employees to make non-personnel related decisions in absence of immediate Manager
Fosters a work environment where good performance is recognized and rewarded

Responsibilities

Provides customer service leadership and direction for entire store and team of employees working in the same location
Ensures that employees follow all Company policies
Promotes and maintains a clean and organized store appearance inside and out
Fosters an environment focused on customer service and satisfaction
Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity
Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement
Ensures the store maximizes sales and educates staff on selling initiatives
Monitors store activities to ensure that transactions are taking place in the proper manner
Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products
Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion