LensCrafters - Store Manager 3 - #SM3 Bellingham, MA

EssilorLuxottica Group•Bellingham, MA

9d•$68,602 - $118,748•Onsite

About The Position

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Requirements

High School graduate or equivalent
4+ years management/supervisory experience
Comprehensive knowledge from operations, processes and business implications
Strong influencing and negotiating skills
Team building and management skills
Knowledge of current optical theory and merchandise
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Familiarity with cash register, computers and calculators
Ability to manage time under aggressive deadlines

Nice To Haves

College degree or equivalent
State licensure (if applicable) and/or ABO Certification in non-licensed states
Previous experience in customer service and retail

Responsibilities

Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process.
Provides effective on-the-job training and guidance to team members making use of Company provided programs.
Delivers clear, motivating, and constructive feedback in a timely manner to all retail associates.
Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance, and results.
Drive profitable personal sales, modeling the way and fostering a retail selling culture.
Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
Strives to Exceed on all targets set.
Delivers the key performance indicators by inspiring their team to provide the customer experience that exceeds expectations through NPS and Google Ratings.
Executes and on-boards staffing to guidelines.
Performs administrative duties to include payroll, inventory management, technical application and understanding.
Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
Leads Doctor of Optometry partnership and co-planning.
Adheres to company policies and procedures regarding loss prevention.
Prepares and executes physical inventory per company guidelines.
Executes guidelines Inventory Management System and Order tracker as a part of global POS.
Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.