Store Manager - Bluffton

EssilorLuxottica Group•Bluffton, SC

11d•Onsite

About The Position

At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we’re proud and excited to help people look their best by carrying fashionable frames at a great value. Together, we’re on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests’ lives and communities. See your future with Target Optical. Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Requirements

High School graduate or equivalent
4+ years management/supervisory experience
Comprehensive knowledge from operations, processes and business implications
Strong influencing and negotiating skills
Team building and management skills
Knowledge of current optical theory and merchandise
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Familiarity with cash register, computers and calculators
Ability to manage time under aggressive deadlines

Nice To Haves

College degree or equivalent
State licensure (if applicable) and/or ABO Certification in non-licensed states
LensCrafters Final Inspector Certification
LensCrafters Quality, Fitting and Adjusting Program
Previous experience in customer service and retail
Knowledge of current store merchandise
High level of business acumen to include detailed knowledge of LC Dashboard

Responsibilities

Ensure the LensCrafters team provides unsurpassed Customer Service
Provide training and coaching to the team leveraging Company provided programs
Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment