Store Manager (various NYC locations)

Magnolia Operating LLC•New York, NY

22h•$66,300 - $77,000•Onsite

About The Position

Magnolia Bakery is seeking a Store Manager to oversee store operations, optimize customer engagement, employee experience, and business results. The role involves managing staff, ensuring product quality, and maintaining a positive work environment. This position offers the opportunity to be part of a globally recognized brand known for its classic American desserts.

Requirements

3-5 years of store or team leadership experience in the retail and Culinary field.
Must be at least 18 years of age or older.
Authorized to work lawfully in the United States.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to be trained and work in any of our New York City locations without notice.
Desire to be part of a tight-knit team looking to transform the traditional retail experience.
Ability to lead and hold others accountable.
Ability to learn and adapt to current technology and accurately handle POS functions.
Ability to manage workload and prioritize tasks independently.
Excellent verbal and written communication skills.
Ensures consistent execution of standard practices and other policies and procedures by abiding by all company policies as stated in the Employee Manual.

Nice To Haves

Hold yourself and your team to high standards.
Possess a welcoming and helpful attitude.

Responsibilities

Oversee the creation of production lists to ensure timely delivery of fresh bakery products.
Manage onboarding, training, development, and performance of associates.
Provide associates with updates and guidance on health & safety, zoning, breaks, product information, and weekly training.
Partner with the General Manager to manage associate performance and ensure they meet role expectations and are on a path for progress.
Assist team members in learning new skills and pair them with in-store team members when necessary.
Support the GM with driving improvement for performance improvement plans.
Document employees not meeting role expectations.
Adhere to Magnolia Bakery’s COVID-19 health and safety protocols for team members and customers.
Gather and document incidents involving customers or team members.
Assist management with scheduling of breaks and meal periods.
Support management with adherence to policies, procedures, and job assignments.
Train staff on Company processes, policies, procedures, and job assignments.
Inspire and encourage employees to ensure a high level of morale.
Intervene when incidents arise in store such as difficult customers, injuries, theft, and employee disagreements.