Store Manager

Andy's Frozen Custard•Cedar Park, TX

4d•Onsite

About The Position

Our General Managers take complete ownership of their store and are able to carry a sense of pride with his/her role. Our GMs oversee day to day operations, as they will set goals for growth and design a strategy to achieve those goals. This person is responsible for building and leading their team/store to success. Ultimately, the main goal for a General Manager is to lead their crew in a positive and professional environment, to ensure exceptional customer service is given with each visit, and to do those things while ensuring the custard that is being served is to the highest of standards! Andy's believes in an excellent work-life balance, a clean family-friendly atmosphere, a fun experience with no fryers or grills, and the opportunity to grow with our company! We offer competitive pay, quarterly bonus opportunities, paid vacation, and health, dental, and vision insurance. If you'd like to be a part of serving the best frozen dessert in the world to Cedar Park!

Requirements

Must have 3-5 years of proven management experience in the food service industry or leadership role in a related industry
Must be friendly, enthusiastic, and full of energy
Must lead by example and uphold high standards of operation in a fast-paced environment
Must be a leader that helps their team grow through constant coaching and feedback
Must have reliable transportation to and from work
Must be able to work full-time and have open availability, including late nights, weekends and some holidays
High school diploma or equivalent required
Solid employment track record with positive references
Constant standing and walking
Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
Occasional ascending or descending ladders, stairs, ramps, etc.
Constant computer, point-of-sale register, and found equipment usage
Frequent, continual, intermittent flexing or rotation of the wrist and spine
Constant reaching, turning, and performing precision work around fountain area
Constant talking, expressing, or exchanging ideas by means of the spoken work
Constant clarity of vision at near and/or far distances
Ability to work outside in various weather conditions

Responsibilities

Oversee day to day operations
Set goals for growth and design a strategy to achieve those goals
Build and lead their team/store to success
Lead their crew in a positive and professional environment
Ensure exceptional customer service is given with each visit
Ensure the custard that is being served is to the highest of standards
Responsible for all store operations and fostering a "run it like you own it" mentality
Mentor and grow assistant managers to prepare for promotion opportunities
Responsible for communication with store including but not limited to emails and phone calls and ensure timely responses to all inquires
Maintain a calm demeanor during periods of high volume or unusual events to keep stores operating to standard
Display a "customer comes first" attitude by training and holding team accountable for delivering outstanding customer service
Manage with the integrity, honesty, and knowledge that promote the culture, values, and mission of Andy’s Frozen Custard
Monitor and manage store staffing levels including but not limited to interviewing and hiring, recruiting, onboarding and overseeing training
Follow and reinforce Andy's policies and procedure
Physically work all shifts up front taking care of our guests and staff