Jiffy Lube Store Manager
About The Position
Atlantic Coast Enterprises is looking for an excellent leader to fill our full-time Store Manager position at a Jiffy Lube location in West Springfield, MA. This role requires exceptional customer service and sales skills, strong leadership abilities to motivate others, and a desire to build a career with the right auto company. The Store Manager will be responsible for keeping customers happy, employees happy, and the day-to-day business running smoothly, living the brand's mission of 'Creating Customers for Life through Fast, Friendly, Clean and Professional Service'. The manager will lead by example, set the tone for the store, and work with staff to develop the automotive business. This includes hiring and training team members, providing constructive feedback, holding staff accountable, and encouraging leadership skills through coaching and resources. Additionally, the manager will grow the auto business by utilizing proven tools to promote guest satisfaction and profitability, plan and track budget forecasting models, and take initiative for innovation and success. Strong sales and customer service skills, leadership, and relationship-building abilities are essential.
Requirements
- At least 18 years old
- High school diploma or equivalent
- Valid driver's license
- Relevant sales and customer service experience
- Self-motivated with excellent sales skills
- Ability to work well under pressure and delegate tasks
- Ability to make customer service a priority
- Ability to effectively resolve complex customer and employee issues in a timely manner
- Professional presentation
- Excellent communication and interpersonal skills
- Organized and detail-oriented
- Passionate about the automotive industry
Nice To Haves
- Previous leadership experience a plus
Responsibilities
- Keep customers happy
- Keep employees happy
- Ensure day-to-day business runs smoothly
- Live the brand mission: 'Creating Customers for Life through Fast, Friendly, Clean and Professional Service'
- Lead by example and set the tone for the store
- Work with staff to develop and shape the future of the automotive business
- Hire and train the right team members for the right roles
- Provide constructive feedback, hold staff accountable, and encourage leadership skills
- Coach employees and provide opportunities and resources for their success
- Grow the auto business by utilizing proven tools to promote guest satisfaction and profitability
- Plan and track budget forecasting models
- Take initiative to ask the right questions that lead to innovation, progress, and success
- Build relationships with employees and customers
Benefits
- Competitive salary with multiple bonus platforms up to $100,000 a year
- Paid vacation
- Comprehensive health care coverage
- Dental insurance
- Vision insurance
- Basic life insurance
- Short-term disability
- Long-term disability
- Savings and retirement 401(k) program
- Bereavement leave
- Employee oil changes
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
