PT CEM

Michaels Stores•Beaverton, OR

9d•Onsite

About The Position

This role is responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. The Store Manager will also lead omnichannel processes, maintain store recovery standards to deliver Brand Promises, and provide friendly customer service. They will assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements, ensuring execution of Company policies and standards, and holding the team accountable for store conditions and results. The role also involves serving as Manager on Duty (MOD), interacting positively with others, acknowledging customers, helping locate products, and providing solutions. In select stores without a Framing Manager, responsibilities include leading the delivery of high-quality custom framing solutions.

Requirements

Retail management experience preferred.

Responsibilities

Manage and deliver effective front-end operations and expectations.
Lead omnichannel processes.
Maintain store recovery standards.
Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to SOPs and Company programs.
Ensure execution of Company policies and standards.
Hold team accountable for store conditions and results.
Ensure all front end policies and procedures are followed.
Achieve KPIs and manage the team to achieve their role KPIs.
Plan and lead the execution of class and in-store events.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes (RTV and ASN).
Assist with the onboarding of new Team Members.
Train, observe, and coach the customer experience team.
Participate in the performance management process.
Support Talent Development of the team.
Utilize leadership competencies for continued self-development.
Serve as Manager on Duty (MOD).
Interact with others in an accepting and respectful manner.
Remain positive and respectful, even in difficult situations.
Promote commitment to the organization’s vision and values.
Project a positive image and serve as a role model.
Acknowledge customers, help locate product and provide solutions.
Participate in the truck unloading and stocking processes.
Cross train in Custom Framing selling and production.
Lead the delivery of high-quality custom framing solutions (in select stores).