PT CEM

Michaels Stores•Wichita, KS

1d•Onsite

About The Position

This role is responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. The Store Manager will lead omnichannel processes, maintain store recovery standards to deliver Brand Promises, and provide friendly customer service. They will assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. This includes ensuring execution of Company policies and standards, and holding the team accountable for store conditions and results. The Store Manager will ensure all front-end policies and procedures are followed, achieve their KPIs, and manage their team to achieve their role KPIs. They will also plan and lead the execution of class and in-store events, manage and execute shrink and safety programs, assist with cash reconciliation and bank deposits, and assist with inventory processes. Additionally, they will assist with the onboarding and training of new Team Members, coach the customer experience team, participate in the performance management process, support Talent Development, and utilize leadership competencies for continued self-development. The Store Manager will serve as Manager on Duty (MOD), interact positively with others, and acknowledge customers, help locate products, and provide solutions. They will participate in truck unloading and stocking processes and cross-train in Custom Framing selling and production. In select stores without a Framing Manager, responsibilities also include leading the delivery of high-quality custom framing solutions.

Requirements

Retail management experience preferred.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

Cross train in Custom Framing selling and production.
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

Responsibilities

Manage and deliver effective front-end operations and expectations.
Lead omnichannel processes.
Maintain store recovery standards.
Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
Ensure execution of Company policies and standards.
Hold team accountable for store conditions and results.
Ensure all front end policies and procedures are followed.
Achieve KPIs and manage the team to achieve their role KPIs.
Plan and lead the execution of class and in-store events.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes (RTV and ASN activities).
Assist with the onboarding of new Team Members.
Train, observe, and coach the customer experience team.
Participate in the performance management process.
Support Talent Development of the team.
Utilize leadership competencies for continued self-development.
Serve as Manager on Duty (MOD).
Interact with others in an accepting and respectful manner.
Acknowledge customers, help locate product and provide solutions.
Participate in the truck unloading and stocking processes.
Cross train in Custom Framing selling and production.
Lead the delivery of high-quality custom framing solutions (in select stores).