Store Manager

CHAGEE Modern TeaHouse • Costa Mesa, CA

13d • $70,000 - $80,000 • Onsite

About The Position

CHAGEE (pronounced CHAH-jee) is a modern teahouse with over 7,500 locations globally, committed to bringing people together through tea. We are awakening a modern tea movement, grounded in authentic heritage, fueled by innovation, and crafted to nourish body and spirit. With a significant global presence serving millions of cups of tea monthly, CHAGEE is expanding to the US market and seeking individuals to be part of this exciting journey. This role is a full-time Store Manager position located at South Coast Plaza in Costa Mesa, reporting to Corporate Operations and supervising an Assistant Store Manager, Shift Lead, and Baristas.

Requirements

• Passionate tea lover!
• 2+ years of People Management experience in a food & beverage store environment.
• ServSafe Manager Training Required (Company can assist).
• Excellent communications and leadership skills.
• Fast learner and enjoy working in a fast-paced environment.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Ability to travel to other store locations or training facilities within a 30-mile radius as needed.
• Work well as part of a team with a strong work ethic.
• Willingness to learn other responsibilities and ad-hoc assignments.
• Availability to participate in company’s training when necessary.
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals.

Nice To Haves

• Previous Barista experience: 2+ years (preferred)

Responsibilities

• Manage a fantastic team, ensuring high-quality and excellent customer service, consistent product quality, and adherence to operational standards.
• Train and manage the training progress of all new store employees, including coaching Shift Leads & Baristas through On-Job-Training (OJT).
• Plan store schedules, assign team members to shifts and duties, and monitor staff attendance and punctuality.
• Manage all staff issues, including discipline and performance reviews.
• Handle customer feedback with sincerity and coach team members on creating solutions and remedies.
• Be responsible for store cash handling matters according to company rules and regulations.
• Manage store sales performance by setting, managing, and reporting on sales goals.
• Assist in marketing & promotional activities to attract top talent and drive revenue targets.
• Lead inventory management, ensuring store inventory is arranged and managed properly, forecasting inventory usage and delivery, and ordering necessary inventory.
• Work with and manage all vendor relationships.

Benefits

• Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)
• 401k with company match (Full-time employees)
• Medical Benefits - 90% covered for full-time employees and 70% for dependents
• Vision & Dental benefits - 100% covered for full-time employees
• Paid training
• Free Tea per shift
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed