Store Manager - CA

Hassan & Sons Inc•Sunnyvale, CA

3d•Onsite

About The Position

Under the direction of the Area Manager and General Manager, the Store Manager oversees the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service and quality products. The Store Manager is responsible for the management of a designated location.

Requirements

High school diploma or GED required
Minimum of 3–5 years of retail management experience, preferably in a convenience store or fuel environment
Proven ability to lead and develop high-performing teams in a fast-paced retail setting
Demonstrated experience in inventory control, merchandising, and cash handling
Food Safety Manager Certification (state-required) or ability to obtain upon hire
Proficiency with point-of-sale (POS) and back-office systems (e.g., S2K, EPOS, time clock, etc.)
Strong leadership and team development skills with the ability to motivate and hold others accountable
Excellent communication and interpersonal abilities to foster a positive work environment
Proven problem-solving and decision-making skills with sound judgment
Strong organizational and multitasking abilities, with attention to accuracy and deadlines
Financial acumen and ability to interpret and act on sales, labor, and inventory reports
Solid understanding of customer service standards and ability to model exemplary service behavior
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and retail management systems
Ability to adapt quickly to changing business needs and operational priorities

Nice To Haves

associate or bachelor’s degree in business, management, or related field preferred

Responsibilities

Hold Customer Service Representatives accountable to the measurable results associated with excellent customer service.
Manage the location consistently towards acceptable customer service scores, feedback, and results.
Ensure that the retail environment is aimed at getting the customer excited about the products offered and inspiring a recipe of need.
Ensure the location, in its entirety, presents a well-maintained and visually appealing environment to all patrons.
Keep assigned location well stocked and ensure that the customer service representatives possess competent product knowledge.
Maintain an active state required Management Food Safety Handling Certification.
Ensure that all employees at assigned location have proper training and acknowledgement of safe food and beverage handling procedures.
Understand and administer the company policies and procedures and ensure compliance with them, consistently within assigned location.
Effectively evaluate employee performance and promote successful employee development.
Ensure location works within labor scheduling budget.
Ensure proper staffing at assigned location and report to the Area Manager if additional hires are needed.
Assist with employee retention and satisfaction.
Ensure that all store employees are trained and compliant with all basic inventory management/movement/receiving processes.
Consistently execute quality inventory practices with receiving, stocking, transfers, and managing inventory discrepancies.
Accurately input all delivery invoices into the back-office system upon receipt.
Effectively and competently operate all software and systems used for daily operations (S2K, EPOS, time clock, etc.).
Carry out all other duties as assigned.