Store Manager

Spinjoy • Atlanta, GA

6d • $20 - $25 • Onsite

About The Position

The Spinjoy Location Supervisor / Manager is the on-site leader responsible for the overall success of the Spinjoy location inside Walmart. You will oversee daily operations, ensure exceptional customer service, manage and develop a team of Laundry Pros, maintain a spotless and safe environment, and drive key performance metrics (activations, loyalty sign-ups, customer satisfaction, and revenue). You must be fully capable of performing all Laundry Pro duties while demonstrating strong leadership, problem-solving, and a passion for learning how to inspire and guide a team. This role is ideal for someone who wants to grow into a leadership position in a dynamic, expanding brand.

Requirements

• High school diploma or equivalent
• At least 1–2 years of supervisory or lead experience (retail, hospitality, laundry, or service industry preferred)
• Proven ability to perform hands-on laundry/operational tasks (or willingness to learn quickly)
• Strong customer service skills and positive, energetic attitude
• Ability to stand/walk/lift up to 50 lbs for entire shift
• Comfortable with technology (smartphone/tablet for app/QR, basic scheduling tools)
• Flexible availability (including weekends, evenings, and Walmart store hours)
• Desire and demonstrated potential to grow into a strong leader (e.g., coaching others, solving problems, motivating teams)

Nice To Haves

• Previous management or supervisory role in retail, laundry, or fast-paced service environment
• Experience with performance incentives, contests, or team motivation programs
• Knowledge of laundry operations, equipment, or eco-friendly practices
• Familiarity with Georgia employment laws (e.g., medical marijuana, wage, breaks)

Responsibilities

• Perform all tasks of a Laundry Pro as needed: greet customers, process drop-offs, operate washers/dryers, fold laundry, handle stain treatments, use QR/app system, maintain cleanliness, and ensure quality
• Step in during peak times, absences, or high-volume periods to maintain service standards and coverage
• Lead, motivate, and coach a team of Laundry Pros (3–6 per shift) to deliver consistent, friendly, professional service
• Schedule shifts, manage coverage (target 3 employees per hour), approve time records, and handle call-offs
• Conduct daily huddles, recognize wins, and foster a family-like culture
• Train new hires on operations, safety, customer service, app usage, and Spinjoy Certified Laundry Pro program
• Track and reward performance: monitor spiff bonus logs, monthly activation contest participation, and team goals
• Oversee the end-to-end customer journey: from walk-by greetings to fast, accurate pickups
• Resolve escalated complaints with empathy, offer solutions (discounts, rewashes, refunds), and follow up
• Ensure compliance with all policies: hygiene (no mixing loads), safety (PPE, hazard reporting), eco-practices, and Georgia medical marijuana guidelines (respect licenses but no impairment on duty)
• Manage inventory (detergents, bags, supplies), equipment maintenance, and daily cleaning checklists
• Monitor app/QR system for order accuracy, delays, and notifications
• Drive key metrics: new customer activations, Fresh Fold Rewards sign-ups, repeat visits, and revenue
• Execute in-store promotions, Walmart+ bundles, and engagement strategies from the Q&A database
• Maintain spotless, inviting space aligned with Spinjoy branding and Porter design guidelines
• Report daily/weekly performance, issues, and opportunities to regional/corporate leadership
• Enforce all safety protocols (emergency procedures, PPE, hazard reporting)
• Ensure full compliance with Georgia and federal laws (wage, breaks, workers’ comp, I-9, background checks)
• Demonstrate a strong desire to learn leadership skills—participate in ongoing training, coaching, and development
• Model Spinjoy values: efficiency, cleanliness, customer focus, human connection, and continuous improvement

Benefits

• Competitive pay + performance bonuses (tied to location metrics and team activations)
• Opportunity to earn leadership training and advancement (e.g., multi-store oversight)
• Paid training and Spinjoy Certified Laundry Pro badge (plus supervisory modules)
• Uniform provided
• Work in a clean, modern, bright environment inside Walmart
• Potential for benefits eligibility (full-time: health, PTO, etc., per company policy)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED