Store Manager

Cos Bar • Edina, MN

4d • Onsite

About The Position

Our Store Managers are responsible for building, inspiring, and developing high-performing teams that embody our brand values and deliver an exceptional luxury retail experience. Through strategic leadership, coaching, and talent development, they drive sales performance while fostering a culture of accountability, collaboration, and excellence. As brand ambassadors, Store Managers lead by example, ensuring every client receives a personalized, elevated service experience that exceeds expectations and cultivates lasting loyalty. They also partner closely with the Marketing team to plan and execute impactful in-store events and activations that enhance brand awareness, drive client engagement, and support business growth.

Requirements

• Bachelor’s degree preferred in business or related discipline
• 3-5 years’ experience in luxury retail store management
• Proven track record of achieving and exceeding sales goals and key performance indicators (KPIs).
• Demonstrated success leading, developing, and motivating high-performing retail teams.
• Experience delivering exceptional client service within a luxury or premium retail environment.
• Strong understanding of luxury skincare, fragrance, cosmetics, and beauty trends.
• Experience in clienteling and cultivating long-term customer relationships.
• Proven ability to lead in a fast-paced, results-driven retail environment while effectively managing multiple priorities.
• Excellent leadership, organizational, and problem-solving skills.
• Exceptional verbal, written, and interpersonal communication skills with the ability to influence and build relationships at all levels.
• Strong business acumen with experience analyzing sales performance, inventory, and operational metrics.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and retail point-of-sale (POS) systems; experience with CounterPoint or similar retail management systems preferred.

Responsibilities

• Drive and exceed store sales goals, profitability targets, and key performance indicators (KPIs).
• Analyze daily, weekly, and monthly business performance to identify opportunities and implement strategies that improve individual and team results.
• Lead by example on the sales floor, inspiring the team to consistently achieve exceptional performance.
• Provide ongoing coaching, tools, and development to empower Beauty Specialists to build meaningful client relationships through personalized clienteling.
• Drive individual and team accountability for delivering exceptional service standards and achieving sales objectives.
• Recruit, onboard, train, coach, and develop a high-performing team of Beauty Specialists.
• Foster a culture of collaboration, accountability, professionalism, creativity, and continuous learning.
• Conduct regular performance discussions, coaching sessions, and development planning to maximize team effectiveness.
• Partner with Human Resources to address employee relations and performance matters in a timely and professional manner.
• Develop schedules that optimize business needs while ensuring exceptional client service and operational efficiency.
• Champion an elevated luxury client experience by ensuring personalized, knowledgeable, and memorable service with every interaction.
• Inspire Beauty Specialists to cultivate long-term client relationships that drive loyalty, retention, and repeat business.
• Ensure all team members maintain expert knowledge of products, services, brands, and emerging beauty trends.
• Oversee all day-to-day operational functions to ensure efficient, compliant, and profitable store operations.
• Maintain appropriate inventory levels by partnering with the Buying Team to forecast and communicate store-specific inventory needs.
• Ensure the sales floor, stockroom, and all non-selling areas meet company standards for organization, cleanliness, and operational excellence.
• Maintain visual merchandising standards that reflect the brand's luxury positioning and ensure all merchandising guidelines are executed consistently.
• Encourage innovative merchandising ideas while maintaining brand consistency and visual excellence.
• Ensure compliance with all company policies, procedures, safety standards, and operational guidelines.
• Meet all deadlines established by Corporate, Buying, Marketing, and Leadership teams.
• Serve as the primary communication link between Corporate, Buyers, Marketing, Store Directors, and the store team, ensuring timely and effective communication of company initiatives.
• Collaborate with cross-functional partners to successfully execute product launches, promotional campaigns, and in-store events.
• Serve as a passionate brand ambassador, strengthening the store's presence within the local community.
• Develop and nurture strategic partnerships with local businesses, organizations, and community leaders to increase brand awareness and generate new business opportunities.
• Collaborate with Marketing and Store Director to maximize the store's local marketing initiatives, social media presence, and community events.
• Identify, develop, and execute community engagement initiatives that support business objectives, enhance brand visibility, and cultivate lasting client relationships.
• Represent the brand at community events and networking opportunities to expand market presence and reinforce the company's luxury reputation.
• Demonstrate professionalism, integrity, and sound judgment while consistently embodying the company's values and luxury service standards.
• Lead with a client-first mindset, fostering an inclusive, positive, and results-driven culture.
• Perform additional duties and special projects as assigned to support the evolving needs of the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager