Coffee Store Manager

Excel Fitness•Raleigh, NC

6d•Onsite

About The Position

Bangarang Coffee delivers energy beyond the cup. For people on the move, and for whatever comes next. We're an emerging brand built around more than great coffee. We're creating an experience centered on connection, quality, and genuine hospitality. As an early member of the team, you'll help shape our culture, our guest experience, and where this brand goes from here. We're looking for people who thrive in a fast-paced environment, love building something from the ground up, and take pride in creating exceptional experiences for guests and teammates alike. If you're energized by growth, innovation, and being part of a team defining what's next, we'd love to have you join us on the journey. The Store Manager is responsible for the overall operations, profitability, and culture of their store. Serving as the final point of authority for daily decisions, the Store Manager provides leadership, coaching, and accountability to the entire team to ensure our values, product, and service are upheld at all times. The Store Manager is the primary point of contact for Team Players, vendors, and customers, makes standard managerial decisions without prior approval from upper management, and is fully accountable for the store's results.

Requirements

Must be at least 18 years of age.
High School Diploma or equivalent required.
At least two (2) years of supervisory experience in coffee, food service, quick service, or retail, or internal promotion from Shift Lead with demonstrated proficiency in all store roles.
Demonstrated ability to build labor schedules, manage inventory, and use sales and labor reports to drive results.
Proven ability to recruit, coach, develop, and hold a team accountable.
Proficiency with point of sale systems and basic computer applications.
Food manager certification, or the ability to obtain it within the timeframe required by state or local law.
Reliable transportation for travel between store locations.
Availability to work a flexible schedule, including early mornings, late nights, weekends, and holidays.

Responsibilities

Maintain full proficiency in all Barista and Shift Lead duties and skill sets.
Own full responsibility for the store's daily flow of business, including labor, sales, and efficiency.
Recruit, interview, hire, and onboard new Team Players for the store as needed.
Conduct regular performance feedback and reviews, and manage coaching and progressive discipline up to and including termination in accordance with the company handbook.
Build and manage the weekly labor schedule to meet sales demand while controlling labor cost and maintaining a positive customer experience.
Identify, train, and develop Baristas and Shift Leads to build a strong team of leaders and crew.
Own inventory management, including ordering, receiving, counting, and minimizing waste.
Ensure proper cash handling, deposits, and banking procedures are followed by the store and its shift leaders.
Maintain full proficiency in the point of sale system, including back end administration and reporting.
Review daily, weekly, and period sales and labor reports, and adjust store operations to meet targets.
Ensure the store consistently meets brand, product quality, cleanliness, and safety standards.
Take full responsibility for the store experience, including drink quality, customer interaction, speed of service, and music, making changes as needed.
Communicate regularly with the Regional Manager and/or Regional Director on store performance, staffing, equipment, and inventory needs.
Lead team meetings and pre-shift communications to align the team on goals and standards.
Resolve escalated customer concerns in line with company values.
Ensure store compliance with all applicable local, state, and federal labor and food safety regulations.
Delegate tasks appropriately to Senior Shift Leads and Shift Leads to develop the team and maintain efficiency.
Make daily managerial decisions within company policy, escalating significant or policy level matters to the Regional Manager.