Store Manager

Natural Grocers•Cedar City, UT

10d•Onsite

About The Position

The Store Manager is responsible for the successful operation and profitability of the store, which includes training, directing, and monitoring all department staff. This role requires exemplary leadership, integrity, and a focus on customer service. The manager ensures the store is inviting, products are in stock, and all operational duties are met and/or exceeded.

Requirements

High school diploma or GED is required.
1-2 years management experience in grocery and/or related retail experience.
Ability to manage changing priorities.
Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
Must be able to obtain forklift certification.
Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable.
Possesses a sense of urgency in the completion of tasks and stay focused with the task at hand.
Possesses excellent customer service skills.
Is highly organized with great attention to detail and take direction and follow through.
Must be cashier trained.
Proficient in MS Word, Excel and Outlook.

Nice To Haves

Natural foods industry experience is a plus.

Responsibilities

Greet and service customers per company standards of World Class customer service.
Train staff on how to give exemplary customer service and ensure accountability.
Handle customer complaints appropriately and per company policy.
Ensure the store is inviting and shoppable, with desired products in stock.
Handle special orders appropriately and per company policy.
Answer the phone per company standards.
Be on the sales floor assisting customers, directing staff, and attending to all departments at least 75% of the time.
Ensure staff is in compliance with applicable state and/or county food safety certifications and registration.
Ensure the store is meeting and/or exceeding expectations in store and department sales, Sales per Labor Hour Ratio, Average Ticket, Customer Count, Cost of Goods Sold for Produce, and EBITDA.
Order products from the correct vendors to receive the correct discount and maintain margins.
Ensure perishables are rotated and stocked per company standards.
Manage mark-downs per company standards.
View the store as a whole and assist customers in all areas.
Ensure store personnel are trained, assigned tasks, and held accountable.
Ensure master and daily schedules are accurate, complete, and meet store needs, posted in a timely manner.
Assign tasks daily using company task sheets and monitor appropriately.
Partner with department managers to share staff to accomplish tasks as needed.
Train and monitor staff to ensure they view the store as a whole and are prepared to assist customers in all areas.
Partner with department managers to cross-train staff to accomplish all needed tasks.
Partner with staff to ensure adequate product knowledge to meet customers’ needs.
Complete and conduct all store staff performance evaluations with input from department managers.
Grant wage increases when appropriate in accordance with company standards.
Interview and hire for store needs with input from department managers.
Address all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources.
Maintain clear and direct communication with store staff, including conducting monthly staff meetings and posting company information and announcements.
Ensure safety guidelines are followed at all times.
Manage business disruptions such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
Ensure all Ultimate edits are made in a timely manner.
Proactively hire, train, and develop store staff, department managers, and Assistant Store Managers for future management positions.
Effectively train new store management in proper store and department operations.
Encourage staff to increase their nutritional and product knowledge and train on new products and nutrition.
Answer customer questions per company standards.
Monitor all departments and hold department managers accountable for store operational duties.
Complete operational responsibilities including daily schedules, checklists, and opening and closing store duties.
Ensure store paperwork and reports are completed in a timely manner, including the Monthly Manager’s Report.
Efficiently and accurately complete the DSR and Manager's Cash.
Communicate all issues with the home office and ensure issues are resolved.
Maintain store appearance and cleanliness.
Respond quickly to all Dept. Manager calls when on duty and assist with coverage for lunches and breaks.
Support decisions made by home office and follow through on directions.
Read and follow communications (memos, faxes, emails) from home office.
Remain flexible to changing work demands in order to accomplish goals.
Perform any and all tasks assigned by their Manager and/or other Store Support Center manager.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that Increases with Tenure
Paid Nutrition Education
good4u Crew Member Discount
Npower Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance (for Full-Time Crew Members)
Paid Parental Leave (for Full-Time Crew Members)
Paid Medical Leave (through company paid short-term disability insurance) (for Full-Time Crew Members)
Company Paid Short-Term Disability Insurance (for Full-Time Crew Members)
Company Paid Life Insurance (for Full-Time Crew Members)
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA) (for Full-Time Crew Members)
Health Savings Account (HSA) with Company Match (for Full-Time Crew Members)