Store Manager - Pickering

Lush Handmade Cosmetics•Pickering, ON

5d•Onsite

About The Position

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping customers’ bathtubs and showers magical through retail shops across Canada and the US. They are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that can make a difference. The Store Manager is a leader who embodies Lush's core values: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The role oversees all aspects of the retail business, including managing budgets, exceeding sales targets, creating a strong customer experience, staff experience, and operational excellence. The Store Manager is also responsible for assessing their own performance and seeking opportunities for growth and development.

Requirements

3-5 years managing in a retail environment.
Strong HR skills in hiring, scheduling, training, conflict resolution and performance management.
Excellent listening and communication skills.
Excellent analytical, critical thinking and troubleshooting skills.
Excellent organization and time management skills.
Strong customer service, supervisory and sales skills.
Knowledge and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer service models.
Ability to develop and train staff through positive coaching and feedback.
Strong record of accomplishment of developing retail staff careers.
Proficient in excel, Microsoft suit, and adaptable to other systems as required.
Experience in cross cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience.
Educate customers and staff on brand values and articulate the company's position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Increase product knowledge through constant learning and make informed product recommendations.
Demonstrate strong business acumen by developing and executing business plans aligned with the American business strategy to achieve KPIs and sales goals.
Coach and develop the team in their careers by creating development plans, encouraging learning, coaching behaviors, and providing constructive feedback.
Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives.
Balance analysis, experience, and perspective when making decisions about performance concerns and create action plans to improve staff engagement.
Form teams with an appropriate and diverse mix of styles, perspectives, and experience, demonstrating equal employment opportunity practices.
Prioritize shop compliance and ensure staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication.
Ensure the team is trained and equipped to abide by stock and inventory standards and rotation rules.
Manage ordering to ensure the right products, in the right amounts are in the store at the right times, using inventory reporting tools to manage orders, inventory, and waste within budget.
Create and execute merchandising plans to improve KPIs and train and manage the team to take pride in a clean and beautiful work environment.
Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately.
Recruit and train the team, including the management team, on brand, product, and service.