Store Manager - Bi-Lingual

Optimum•Village of Ossining, NY

2d•Onsite

About The Position

As a Retail Store Manager at Optimum, you'll be responsible for overseeing all daily operations of a high-volume retail store. You’ll develop and lead a team of Retail Sales Consultants, ensure world-class customer experiences, and drive strong sales performance in mobile and internet services. This is a role for a strategic, hands-on leader who is passionate about team development, retail excellence, and advancing business results. You’ll work closely with Marketing, use data to drive continuous improvement, and stay ahead of technology trends. If you're looking to grow into a leadership role with a strong salary and benefits that support your lifestyle—this is the opportunity for you.

Requirements

Minimum 3 years in retail or customer service management, preferably in telecommunications or a high-volume sales environment
Prior experience leading a team and driving sales performance
Excellent communication, leadership, and coaching skills
Strong analytical, problem-solving, and planning abilities
Knowledge of mobile and internet connectivity services
Proficiency with Microsoft Office (Excel and Word)
High school diploma required

Nice To Haves

Familiarity with wireless terminology and industry trends preferred
Associate degree in Business or related field preferred
Bilingual (Spanish) highly preferred

Responsibilities

Lead all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight.
Create a collaborative, performance-driven culture that prioritizes both sales results and customer satisfaction.
Drive store sales by promoting Optimum's connectivity solutions.
Deliver outstanding service by helping customers choose the best mobile and internet packages.
Analyze store performance metrics to identify trends and improvement areas.
Recruit, train, coach, and develop a high-performing team.
Provide ongoing feedback, foster accountability, and empower team members to exceed service and sales goals.
Conduct regular performance reviews and support continuous learning.
Work cross-functionally with the marketing team to implement local campaigns and promotions.
Represent the store in broader business initiatives and collaborate with other leaders on performance and growth opportunities.
Stay up to date with new product launches, service upgrades, and technology trends.
Educate and equip your team to confidently assist customers and maximize product adoption.