Store Manager - Brown Jug - Bragaw

Liquor Stores USA•Anchorage, AK

3d•Onsite

About The Position

Brown Jug is a premium retailer of wine, beer, and spirits, offering a friendly atmosphere and energetic work environment with a focus on convenience, selection, and top-notch customer service. We are seeking a Store Manager to provide leadership and direction to a multimillion-dollar business unit. The role emphasizes delivering an exceptional customer experience, training and developing Team Members, establishing a strong sales culture, and ensuring operational excellence and achievement of financial and regulatory standards. This position will lead the Brown Jug Bragaw Store (234) located at 1555 South Bragaw Street.

Requirements

Minimum, 3-years’ experience in retail environment
High School Diploma or equivalent
TAP or Rserving Certification
Must be able to pass a Background Check
Must have access to reliable transportation
Strong understanding of store operating reports, including P&L statements

Nice To Haves

Minimum, 3-years’ supervisory and/or management experience
First-Aid Certificate
Training in wine/beer/spirits

Responsibilities

Create a work culture that makes your store an inviting place to work.
Be a role model who coaches, mentors, and inspires team members.
Delegate tasks to team members and set priorities.
Communicate in a clear and concise manner to the team, leading effective huddles/meetings/coaching sessions, keeping the team well informed of pertinent information.
Focus on in-store recruitment and create succession plans for the store.
Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements.
Complete and hold team accountable to complete required training within allocated time frames.
Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions.
Deliver exemplary customer service, being the role model for our Customer Service Guidelines.
Resolve customer complaints regarding sales and service; ensure Area Manager is informed of all customer complaints.
Be accountable for each new product launch.
Review customer surveys and manage appropriately.
Understand and utilize local market trends as provided by Area Manager.
Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager.
Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long-term success.
Meet or exceed financial targets through partnership with Area Manager.
Review and monitor the Loss Prevention program to protect the company’s inventory and assets.
Review financial documentation (invoices, costs and P&L) for accuracy.
Monitor and make appropriate adjustments to scheduling to achieve labor cost.
Plan with Management when trends show a deficit to budgets.
Ensure all merchandising and pricing guidelines are followed.
Ensure the store is clean and presentable and action any maintenance issues.
Execute merchandising programs and track results.
Manage communication (mail, email, voicemail).
Maintain inventory levels, as well as inventory ordering and receiving.
Respond to customer complaints.
Organize and/or attend OHS and LP meetings and training sessions.
Actively aim to increase and share industry knowledge.
Develop relationships with store stakeholders.
Set daily tasks for the store.
Review flyers, upcoming events, and promotions; execute appropriately.
Ensure that OHS, LP, TAP or Rserving, and other regulatory requirements and procedures are implemented and adhered to.
Participate in health inspections, audits and required corrective actions.
Maintain First-Aid, LP and OHS Training.
Maintain TAP or Rserving and ensure employees maintain TAP or Rserving.
Ensure AK ABC Board and other government guidelines are met.
Adhere to all Afognak Native Corporation policies, with a focus on Social Responsibility.