Calzedonia Store Manager at its Sawgrass Mills, FL - CBO6 location

ONIVERSE•Sunrise, FL

2d•$55,000 - $60,000•Onsite

About The Position

The Store Manager is a people and business-oriented profile, responsible for overseeing the efficient operations of the store. This role is crucial in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects, including customer and product operations, merchandising, and talent development. The Store Manager approaches challenges with an innovative mindset and sees the big picture executing the mission with a positive attitude and great professionalism. Store Managers embody genuineness and sincerity, authentically connecting with guests, sharing their passion for the brand while fostering loyal and long-lasting relationships with guests and colleagues. They thrive in a fast-paced environment, embracing change and adaptability, navigating busy hours, responding with care to guests’ inquiries and requests, supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues. They believe in teamwork through all day-to-day activities to ensure a high-quality experience for guests but also supporting each other every step of the way. They approach challenges with practicality and resourcefulness, finding effective solutions that align with the store’s goals and guests’ needs, while balancing creativity and efficiency, and following company policies and procedures.

Requirements

Eligibility to work in the US for any Employer.
High School graduate or equivalent.
Minimum 4 years of experience in customer service and contemporary retail industry preferred.
Strong verbal and written communication skills.
Commitment, being self-motivated and goal oriented.
Problem-solving abilities.
Ability to work a flexible schedule, including nights, holidays and weekends.
Ability to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items for a short distance including climbing a ladder and use a step stool.

Nice To Haves

Passion for client service and expertise in fashion.
People-oriented mindset.
Innovative mindset.
Positive attitude and great professionalism.
Oniverse’s Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic.
Experience with Calzedonia and performance.
Fashion expertise.

Responsibilities

Ensure compliance with company policies and procedures.
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.
Enforce exceptional customer service, maximizing and expanding customers’ portfolio utilizing your ability to multi-task projects in a dynamic, fast-paced work environment.
Ensure Clients follow-up by the Sales Team, with customized proposals specifically tailored for their needs.
Achieve and exceed personal sales and productivity goals agreed upon with the District Manager.
Always represent the brand’s standards for a high-level customer experience.
Be a mentor for your team, inspiring and leading them through product knowledge and brand awareness.
Proactively follow current competitors and fashion trends.
Attract, recruit and retain a high performing team in an inspiring work environment.
Promote brand awareness, establish store presence and capture competitive market share through community outreach and company sponsored events.
Oversee the processing of daily incoming and outbound merchandise requests and shipments.
Implement business action plans in collaboration with the District Manager to enhance sales for each product category and client tier segment.
Manage and support stock levels through direct communication with the District Manager to maintain a high sell-through as well as alignment with new product launched.
Successfully operate our POS system, conduct email, opening and closing procedures.
Maintain cleanliness and organization of the store, including the sales floor, fitting rooms, cash desk area, and backroom areas.
Conduct daily cleaning tasks including dusting and cleaning shelves, furniture, fixtures and decor; cleaning doors, window glass, mirrors; picking up and emptying trash cans; sweeping and mopping floors; and wiping and sanitizing sinks, countertops, shared common areas and equipment.
Train and communicate current collection knowledge to all team members to ensure they are fully educated on brand guidelines and season strategy.
Utilize fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Support the Team in maintaining the visual and housekeeping standards of the store.
Conduct coaching and counseling sessions with the team to review performance and provide constructive, timely feedback.
Oversee performance check-in process for all store employees and establish individual goals.
Identify and create action plans for team members in collaboration with the District Manager.
Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submissions of payroll records for all employees.
Communicate Company set KPIs and identify strategies to ensure performance standards are met.
Participate in the planning and execution of promotional events, product launches, and other initiatives to drive foot traffic and boost sales.
Liaise between Sales Leads and Assistant Managers to ensure clients experience high-quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.
Provide training to Sales Leads and Assistant Managers which may include cross-department functions.
Support new store openings across the US as a team bonding opportunity and a chance to put skills and knowledge to the test.
Participate in nationwide contests within other Calzedonia locations to show team spirit.

Benefits

Base Salary, plus monthly bonus based upon budget achievement, store volume and location.
Medical Insurance
Pet Insurance
Paid Time off
Paid Parental Leave (Must meet eligibility requirements)
401(K) matching
Pre-Tax commuter benefits for transit and parking (Depending on City/State)
Sign on Bonus
Referral bonus
Employee Discount
Free Uniform