Store Manager

Safelite•Palm Harbor, FL

1d•Onsite

About The Position

The Store Manager leads all retail store operations with a focus on quality and service to ensure that customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. Safelite® was founded in Wichita, Kansas in 1947 and is a leading service organization. The Safelite family of brands delivers a People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states. Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All operations are supported through a technology-forward supply chain and corporate services. The company emphasizes its People Powered culture, high customer satisfaction (88% Net Promoter Score), global presence (owned by Belron®, the world’s largest vehicle glass company), trustworthiness, community involvement (recycled 107K+ tons of glass), and commitment to diversity and equal opportunity.

Requirements

High School Diploma/GED/Equivalent
Valid state-issued driver’s license required.
3+ years of leadership experience with an innovative approach toward incenting performance.
3-5 years of experience in retail or service center environments
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Nice To Haves

5-7 years leadership/supervisory experience
automotive experience

Responsibilities

Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
Provide world class customer service by responding quickly to client complaints/warranty issues.
All other duties as assigned.