Store Manager

Circle K Stores•Canton, OH

2d•Onsite

About The Position

The Store Manager is responsible for overseeing all aspects of store operations, including staff management, customer service, site maintenance, and financial performance. This role requires strong leadership, organizational, and communication skills to ensure the store meets company standards and achieves its objectives.

Requirements

High School diploma or GED preferred.
Experience in retail sales preferred.
Experience to perform the essential duties, responsibilities and working in the conditions described.
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
Ability to supervise and manage the functions listed in the CSR and ASM job description.
Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
Ability to communicate (orally and in writing) in English.
Perform other duties as assigned or delegated by his/her supervisor.

Responsibilities

Recruit, hire, and train employees, ensuring excellent customer service.
Develop, manage, and assign tasks to maintain store cleanliness, stock levels, organization, and appearance.
Maintain a professional and supportive image.
Schedule employees to maximize customer service and maintain site image.
Implement non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
Develop positive relationships with suppliers.
Promote excellent service and resolve customer complaints professionally.
Promote a safe and positive public image within the community.
Prepare and deliver timely performance appraisals with feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Ensure effective and timely communication with all employees.
Establish regular communication meetings with employees and the Market Manager.
Evaluate and develop action plans to meet site objectives.
Organize and maintain all site files and manuals.
Ensure accurate and timely completion of required reports.
Manage merchandise stocking, display, and pricing.
Ensure employment-related posters and signs are accessible.
Analyze daily sales and expense information to maximize sales and profits.
Budget and forecast P&L lines, manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform other financial analysis to maximize sales and net profits.
Work indoors and occasionally outdoors for tasks like cleaning parking lots, gas pumps, and taking out garbage.
Work in occasional cold temperature extremes in walk-in coolers/freezers.
Work with a minimum of direction and supervision.
Act as an effective manager, supervisor, and leader at all times.